Important note about SSL VPN compatibility for 20.0 MR1 with EoL SFOS versions and UTM9 OS. Learn more in the release notes.

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Lost subscription time when i renewed my license

KennethHolmqvist

Hi.

I have an SG105 which i have upgraded to XG and converted my license. My UTM license was going to expire the 25th of June this year, so i bought a 1 year subscription for XG and applied the key and thought it would be added to the remaining subscription time.. This is not the case.. so now my subscription is going to expire the 5th of April 2017 instead of 25th of June 2017... [:@]

Why is that?? The UTM just added the subscription to the remaining time of your current subscription. [U]



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  • 0

    Hi Kenneth,

    I have reviewed the case notes that from the call you raised with Sophos and see that it was mostly resolved. However, I noticed an outstanding issue that I have now fixed, so your expiry date is now 25 June 2017 - this will be visible on the appliance Subscriptions screen after the next license sync. 

    Paul

  • 0 in reply to PaulWarren

    Thank you so much Paul :) I have synched the license and i can see it's now going to expire sunday the 25th of june next year. Thanks for your help

    Sophos UTM 9.3 Certified Engineer
    Sophos UTM 9.3 Certified Architect
    Sophos XG v.15 Certified Engineer
    Sophos XG v.17 Certified Engineer
    Sophos XG v.17 Certified Architect

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