Important note about SSL VPN compatibility for 20.0 MR1 with EoL SFOS versions and UTM9 OS. Learn more in the release notes.

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Unable to install Sophos Home on Machine

KevinDuPlanti

I am trying to install Sophos Home UTM on my machine, but I keep getting an error when I do.  It says "No appliance hardware has been detected.  Please check your hardware and/or contact the Sophos Support Team."  I have tried several different hard drives along with trying to install on a virtual machine and always the same message.  Any suggestions?



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  • 0

    Hi,

    you appear to have downloaded the hardware version not the software version.

    The hardware version is for SG or XG hardware which has a lot of Sophos security stuff.

    Please try downloading and installing the software version.

    Ian,

    home UTM 9.x running in ESXi 6 e3-1275v2

    AP55c and AP10 (courtesy Astaro)

    Three other UTMs, SUM and SFM in hibernation

    XG 15.x MR3 in hibernation

Reply
  • 0

    Hi,

    you appear to have downloaded the hardware version not the software version.

    The hardware version is for SG or XG hardware which has a lot of Sophos security stuff.

    Please try downloading and installing the software version.

    Ian,

    home UTM 9.x running in ESXi 6 e3-1275v2

    AP55c and AP10 (courtesy Astaro)

    Three other UTMs, SUM and SFM in hibernation

    XG 15.x MR3 in hibernation

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