Important note about SSL VPN compatibility for 20.0 MR1 with EoL SFOS versions and UTM9 OS. Learn more in the release notes.

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Activation Problem

simonbennett

Hi - I have a homebrew miniITX system just built to run XG. The install was painless, and after the usual fiddling I now have it accessible on my 192.168 network, with the web UI working fine. All good so far - however when I enter my serial and submit for activation I get the following error in a red box at the top of the screen:

"Internet connectivity OK but unable to contact licensing system. This may be due to a network issue. Please check your network set up and connections and try again."

Only the lan interface is connected at the moment, but I can access the internet from all other devices - could this just be scheduled downtime?? Many thanks in advance - i've been trying for 4 hours and no change...

Simon



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    Hi fruity (and all) many thanks for taking the time to reply.

    Apologies - finally got around for another try. For context, I am a keen amatuer networker who last used smoothwall with great success about 10 year ago....

    For those who look this error up my mistake was simple - I had the following config:

    DSL modem -> XG Wan -> XG Lan -> Switch -> Asus Router (with WIFI)

    I was expecting XG to pick up DNS from the ISP by using "Basic Config". This did not work!

    So I have connected both XG WAN and LAN ports to the switch, and it activated straight away.

    Now - I am looking to configure this in Bridge Mode, which I believe should be either:

    1) Modem -> Asus Router (with WIFI) -> XG WAN -> XG LAN -> Switch
    2) Modem -> XG WAN -> XG LAN -> Asus Router (with WIFI) -> Switch

    1) looks like it would leave wireless clients exposed
    2) didn't work see attempt above only using Basic Settings (realise now how thick that was, no ISP username, PPOE settings etc) but looks like the "logical" order of devices to filter all traffic.

    So my next questions are:

    1) or 2) above?
    If 1) will wireless clients bypass the firewall?
    If 2) now it's all activated can I just configure bridge mode as I am (both LAN and WAN into the switch), redo the cabling and then restart (no crossovers, just standard patch cables)?

    Many thanks in advance

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  • 0

    Hi fruity (and all) many thanks for taking the time to reply.

    Apologies - finally got around for another try. For context, I am a keen amatuer networker who last used smoothwall with great success about 10 year ago....

    For those who look this error up my mistake was simple - I had the following config:

    DSL modem -> XG Wan -> XG Lan -> Switch -> Asus Router (with WIFI)

    I was expecting XG to pick up DNS from the ISP by using "Basic Config". This did not work!

    So I have connected both XG WAN and LAN ports to the switch, and it activated straight away.

    Now - I am looking to configure this in Bridge Mode, which I believe should be either:

    1) Modem -> Asus Router (with WIFI) -> XG WAN -> XG LAN -> Switch
    2) Modem -> XG WAN -> XG LAN -> Asus Router (with WIFI) -> Switch

    1) looks like it would leave wireless clients exposed
    2) didn't work see attempt above only using Basic Settings (realise now how thick that was, no ISP username, PPOE settings etc) but looks like the "logical" order of devices to filter all traffic.

    So my next questions are:

    1) or 2) above?
    If 1) will wireless clients bypass the firewall?
    If 2) now it's all activated can I just configure bridge mode as I am (both LAN and WAN into the switch), redo the cabling and then restart (no crossovers, just standard patch cables)?

    Many thanks in advance

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