Important note about SSL VPN compatibility for 20.0 MR1 with EoL SFOS versions and UTM9 OS. Learn more in the release notes.

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Onboarding - Common setup guidance/videos for Home Users on XG

First, I want to say I'm a home user..so in the scheme of things perhaps overall motivation by the powers that be may be low for these types of users.  Obviously, appreciate the fact that a free license with fewer restrictions even exists at all (50 IP Limit on UTM anyone?)

Ideally though for home users at least, it would be nice to have general installation and setup guidance made available.  Coming from UTM 9 as a home user it was much easier to configure and use from the get-go.  

In fact, the sheer size of the XG manual (600+ pages) is a bit alarming - especially to a home user.

Ideally, there would be videos or guides created for:

  • General Requirements and Installation
  • Initial Setup Wizard (where you select Gateway or Standalone, etc)
  • DHCP Setup for LAN
  • IPS Settings and that they mean/perform and potential impacts on performance
  • Port Forwarding Guidance with common examples - Plex, WWW, SSH, etc
  • Parental Control/Content Filtering for Home Use - including device passthrough, portal use to override a blocked site by user
  • General Reporting and Notifcations
  • Firmware Upgrade Process - When and Why
  • Static IP Route Creation 

I've managed to get most of that working but no idea if its working as intended and presently there are many many UTM9 videos and guides out there but not so much on XG...obviously XG is still new.

So perhaps if anyone from Sophos is reading this...as a fellow home user that would be nice.  Or perhaps even a way to request per incident support for Home Users....

Just general ideas...don't flame me too much =)



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  • Hi There,

    Great question. SOPHOS have released a number of videos on youtube to cover off getting started and networking.

    Getting Started - www.youtube.com/playlist
    Networking - www.youtube.com/playlist

    These are short and sharp and should give you a better understanding of the product without having you sit in a classroom for a week certified.

    I don't think there's a way to get support for the home users, however there's plenty of smart people in the community that should be able to answer your questions pretty rapidly.

    Cheers,
    Ben