Important note about SSL VPN compatibility for 20.0 MR1 with EoL SFOS versions and UTM9 OS. Learn more in the release notes.

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Security Heartbeat Authentication Issue

NickMarot

Hi,

We have setup the Cloud version and We can login fine and track all desktops etc. When we type in the credentials to Heartbeat on the XG firewall the cursor thinks about it and then message with "Temporary error while accessing Sophos Cloud, please try again". On the cloud console the network tag appears and we can view the registered XG firewall appliance. The result is that it is not activated. We have tried rebooting the device, changing cloud password, etc. We have successfully enable same on other XG firewalls.

Thanks in advance.

Regards Nick.



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  • 0

    Hello

    I'm running the home edition. According to the description there should be 10 licenses for this. I registered for the Sophos Cloud, this seems to work fine. If I then enter the credentials in the Sophos XG Security Heartbeat it always tells me that the credentials are wrong. Using the same credentials in it works fine.

    Am I missing something?

    Thanks

    Roger

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  • 0

    Hello

    I'm running the home edition. According to the description there should be 10 licenses for this. I registered for the Sophos Cloud, this seems to work fine. If I then enter the credentials in the Sophos XG Security Heartbeat it always tells me that the credentials are wrong. Using the same credentials in it works fine.

    Am I missing something?

    Thanks

    Roger

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