Important note about SSL VPN compatibility for 20.0 MR1 with EoL SFOS versions and UTM9 OS. Learn more in the release notes.

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Unable to change or create a web filter policy

TimAlbrecht

I have set up my Sophos XG home firewall.  Im trying to create a new web filter policy, but I get the message in red saying Web Filter Policy could not be updated.  Any ideas on how to get around this?



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    Im trying to create a new web filter policy. I go thru the process of creating it and when I click 'Save', I get a message in red that pops up at the top of the screen saying Web Filter Policy could not be created. I get a similar message when trying to edit an existing policy.
  • 0 in reply to TimAlbrecht

    Hi TimAlbrecht,

    Are you signed in as the admin or an account that has the appropriate privileges to adjust the Web Filter Policies? If not, you have a view-only status; this results in the error you're seeing here.

    Make sure you're signed in as the admin, which with factory settings, is admin/admin.

    Cheers,

    DJ Kim

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  • 0 in reply to TimAlbrecht

    Hi TimAlbrecht,

    Are you signed in as the admin or an account that has the appropriate privileges to adjust the Web Filter Policies? If not, you have a view-only status; this results in the error you're seeing here.

    Make sure you're signed in as the admin, which with factory settings, is admin/admin.

    Cheers,

    DJ Kim

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