Clarification on syntax of FTP path field for scheduled backups?

Hey Daniel,

Would you be able to send a quick screenshot of how you configured the Backup/FTP settings you have?

So when you enter in path/to/ftpfolder/ you can save, but when actually completing the backup is not successful - is that correct?

Hi,

Thanks for getting back to me.

The backup configuration screen and error message is;

The server is reachable.....

And other tests for FTP for the same user to the same location came up as follows;

The sending end....

..... and the receiving end - the folder I'm trying to backup to.

I though the FTP path on the XG might need to start with a "/" but that's not allowed, I also tried to send to the default ftpaccess user's home folder on the target server but that didn't work either.

I appreciate your help, let me know if you need anything else. 

Luk,

Last configuration on XG;

Returned tailed validationError.log and tomcat.log seem to suggest at IPv4 validation error and/ or an attempt to write to local host. Would you mind taking a look please?

Daniel,

could you try to backup to 192.168.1.x ip address? For example 1.102 host? Run an FTP server on your Windows Machine or enable FTP server on MAC.

Luk

Thanks Luk, I'll do that later and let you know.

Another thought, I can open a connection from the XG to the FTP server via telnet without any issues - 192.168.1.2 is the LAN default gateway for all VLANs, set via static route on the XG;

If you let me have a script to manually kick off the backup from the CLI I can open another shell session a give it whirl?

Daniel,

XG stores configuration inside folder /var/conf/backupdata.
You can download configuration to ftpserver using command:
ftpput "ftpserverip" -v -u "username" -p "password" filename

Try and let's see what problem you have.

Luk

I think we're getting there!

And to another directory on the FTP server;

I've not checked the integrity or content of the transferred files, though they're of a good size and I see no reason why they wouldn't be OK.

Looking more like a validation error in the webclient?

Good.
The file has been trasfered!
It seems a bug from interface. Maybe you can open another thread and report the bug.

Luk

Will do. I suspect the validation may be checking for an assigned L3 interface on the same subnet, assuming that the XG is doing all the routing.

Try to configure ftp backup using 192.168.1.x as I suggested before on Web Interface and see if it works.
So you make sure that at least on same network, from web ftp backup is working.

Luk

Yup, plan to. Is there a JIRA instance/ some other place I should make a bug report, or just a new thread on this forum?

Daniel,

if you have a paid license, you can submit a ticket to Sophos support otherwise open a new thread with bug in the Subject.

Good job!

Luk

Daniel,

if you have a paid license, you can submit a ticket to Sophos support otherwise open a new thread with bug in the Subject.

Good job!

Luk