Important note about SSL VPN compatibility for 20.0 MR1 with EoL SFOS versions and UTM9 OS. Learn more in the release notes.

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172.16.16.16 not working

pmolan

Right now I have UTM9 on a dell 2950..  No issues.

I bought 2 Dell 1950 servers from craigslist mainly because they were cheap and I like to play with this stuff.  I installed Pfsense on one of them and I have basic WAN/LAN functionality.   I installed XG on the other but have no access  to https:://172.16.16.16:4444.  I set my laptop to 172.16.16.1, 255.255.255.0.  Thinking possibly there was something wrong with my craigslist find, I installed XG on the other server, overwriting the working pfsense.  Still no access to the web gui.

I tried both ports.

I tried the ping 172.16.16.16 -t trick

I tried booting up with WAN in one and Laptop in the other.

I waited 4 hours.

Not working

Nic card:

Broadcom Corporation NetXtreme II BCM5708 Gigabit Ethernet

This appears to be the same model Nic as the 2950 which is currently working with UTM9

Any thoughts?



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  • 0 in reply to BarryStacy
    HI Barry,

    There might be some issue with service related to GUI so can you please provide Wireshark captures while you access GUI
  • 0 in reply to JayeshPatel

    Here you go. I did a capture with some pings and then at row 79 it where I tried to browse to the firewall using Chrome.

    No. Time Source Destination Protocol Length Info
    2 0.041998 172.16.16.17 172.16.16.16 ICMP 74 Echo (ping) request  id=0x0001, seq=46/11776, ttl=128 (reply in 3)
    3 0.042402 172.16.16.16 172.16.16.17 ICMP 74 Echo (ping) reply    id=0x0001, seq=46/11776, ttl=64 (request in 2)
    4 0.669223 172.16.16.17 172.16.16.16 DNS 87 Standard query 0xc395 A inference.location.live.net
    5 0.669717 172.16.16.16 172.16.16.17 DNS 87 Standard query response 0xc395 Server failure A inference.location.live.net
    6 1.059202 172.16.16.17 172.16.16.16 ICMP 74 Echo (ping) request  id=0x0001, seq=47/12032, ttl=128 (reply in 7)
    7 1.059637 172.16.16.16 172.16.16.17 ICMP 74 Echo (ping) reply    id=0x0001, seq=47/12032, ttl=64 (request in 6)
    11 1.178311 172.16.16.16 172.16.16.17 ICMP 94 Destination unreachable (Network unreachable)
    15 2.073159 172.16.16.17 172.16.16.16 ICMP 74 Echo (ping) request  id=0x0001, seq=48/12288, ttl=128 (reply in 16)
    16 2.073573 172.16.16.16 172.16.16.17 ICMP 74 Echo (ping) reply    id=0x0001, seq=48/12288, ttl=64 (request in 15)
    18 2.55514 172.16.16.17 172.16.16.16 DNS 87 Standard query 0xa73c A inference.location.live.net
    19 2.555531 172.16.16.16 172.16.16.17 DNS 87 Standard query response 0xa73c Server failure A inference.location.live.net
    22 3.083621 172.16.16.17 172.16.16.16 ICMP 74 Echo (ping) request  id=0x0001, seq=49/12544, ttl=128 (reply in 23)
    23 3.083782 172.16.16.16 172.16.16.17 ICMP 74 Echo (ping) reply    id=0x0001, seq=49/12544, ttl=64 (request in 22)
    24 4.098926 172.16.16.17 172.16.16.16 ICMP 74 Echo (ping) request  id=0x0001, seq=50/12800, ttl=128 (reply in 25)
    25 4.099328 172.16.16.16 172.16.16.17 ICMP 74 Echo (ping) reply    id=0x0001, seq=50/12800, ttl=64 (request in 24)
    27 4.136458 172.16.16.16 172.16.16.17 ICMP 90 Destination unreachable (Network unreachable)
    28 4.397612 172.16.16.17 172.16.16.16 DNS 87 Standard query 0x6a62 A inference.location.live.net
    29 4.398405 172.16.16.16 172.16.16.17 DNS 87 Standard query response 0x6a62 Server failure A inference.location.live.net
    32 5.079512 172.16.16.17 172.16.16.16 DNS 87 Standard query 0x3c96 A inference.location.live.net
    33 5.079889 172.16.16.16 172.16.16.17 DNS 87 Standard query response 0x3c96 Server failure A inference.location.live.net
    34 5.11095 172.16.16.17 172.16.16.16 ICMP 74 Echo (ping) request  id=0x0001, seq=51/13056, ttl=128 (reply in 35)
    35 5.111319 172.16.16.16 172.16.16.17 ICMP 74 Echo (ping) reply    id=0x0001, seq=51/13056, ttl=64 (request in 34)
    39 5.701871 172.16.16.17 172.16.16.16 DNS 87 Standard query 0x88bb A inference.location.live.net
    40 5.702276 172.16.16.16 172.16.16.17 DNS 87 Standard query response 0x88bb Server failure A inference.location.live.net
    42 6.114404 172.16.16.17 172.16.16.16 ICMP 74 Echo (ping) request  id=0x0001, seq=52/13312, ttl=128 (reply in 43)
    43 6.11471 172.16.16.16 172.16.16.17 ICMP 74 Echo (ping) reply    id=0x0001, seq=52/13312, ttl=64 (request in 42)
    45 6.927274 172.16.16.17 172.16.16.16 DNS 87 Standard query 0xb16c A inference.location.live.net
    46 6.927685 172.16.16.16 172.16.16.17 DNS 87 Standard query response 0xb16c Server failure A inference.location.live.net
    47 6.95819 172.16.16.17 172.16.16.16 DNS 90 Standard query 0x3bbb A mobile.pipe.aria.microsoft.com
    48 6.958626 172.16.16.16 172.16.16.17 DNS 90 Standard query response 0x3bbb Server failure A mobile.pipe.aria.microsoft.com
    49 6.960521 172.16.16.17 172.16.16.16 DNS 90 Standard query 0x92a4 A mobile.pipe.aria.microsoft.com
    50 6.961007 172.16.16.16 172.16.16.17 DNS 90 Standard query response 0x92a4 Server failure A mobile.pipe.aria.microsoft.com
    51 6.962825 172.16.16.17 172.16.16.16 DNS 90 Standard query 0xbcb5 A mobile.pipe.aria.microsoft.com
    52 6.96319 172.16.16.16 172.16.16.17 DNS 90 Standard query response 0xbcb5 Server failure A mobile.pipe.aria.microsoft.com
    53 7.123357 172.16.16.17 172.16.16.16 ICMP 74 Echo (ping) request  id=0x0001, seq=53/13568, ttl=128 (reply in 54)
    54 7.123779 172.16.16.16 172.16.16.17 ICMP 74 Echo (ping) reply    id=0x0001, seq=53/13568, ttl=64 (request in 53)
    61 8.153283 172.16.16.17 172.16.16.16 DNS 87 Standard query 0x2fda A inference.location.live.net
    62 8.153696 172.16.16.16 172.16.16.17 DNS 87 Standard query response 0x2fda Server failure A inference.location.live.net
    63 9.01972 172.16.16.17 172.16.16.16 DNS 87 Standard query 0x6608 A inference.location.live.net
    64 9.020124 172.16.16.16 172.16.16.17 DNS 87 Standard query response 0x6608 Server failure A inference.location.live.net
    66 9.418737 172.16.16.17 172.16.16.16 DNS 87 Standard query 0xf9f3 A inference.location.live.net
    67 9.419216 172.16.16.16 172.16.16.17 DNS 87 Standard query response 0xf9f3 Server failure A inference.location.live.net
    71 10.672853 172.16.16.17 172.16.16.16 DNS 87 Standard query 0x473a A inference.location.live.net
    72 10.673196 172.16.16.16 172.16.16.17 DNS 87 Standard query response 0x473a Server failure A inference.location.live.net
    76 11.291642 172.16.16.17 172.16.16.16 DNS 87 Standard query 0xd3c1 A inference.location.live.net
    77 11.292229 172.16.16.16 172.16.16.17 DNS 87 Standard query response 0xd3c1 Server failure A inference.location.live.net
    79 11.835781 172.16.16.17 172.16.16.16 TCP 66 49884  >  4444 [SYN] Seq=0 Win=8192 Len=0 MSS=1460 WS=256 SACK_PERM=1
    80 11.836092 172.16.16.16 172.16.16.17 TCP 60 4444  >  49884 [RST, ACK] Seq=1 Ack=1 Win=0 Len=0
    81 11.836131 172.16.16.17 172.16.16.16 TCP 66 49885  >  4444 [SYN] Seq=0 Win=8192 Len=0 MSS=1460 WS=256 SACK_PERM=1
    82 11.836625 172.16.16.16 172.16.16.17 TCP 60 4444  >  49885 [RST, ACK] Seq=1 Ack=1 Win=0 Len=0
    84 12.08707 172.16.16.17 172.16.16.16 TCP 66 49886  >  4444 [SYN] Seq=0 Win=8192 Len=0 MSS=1460 WS=256 SACK_PERM=1
    85 12.087444 172.16.16.16 172.16.16.17 TCP 60 4444  >  49886 [RST, ACK] Seq=1 Ack=1 Win=0 Len=0
    89 12.336303 172.16.16.17 172.16.16.16 TCP 66 [TCP Spurious Retransmission] 49885  >  4444 [SYN] Seq=0 Win=8192 Len=0 MSS=1460 WS=256 SACK_PERM=1
    90 12.336697 172.16.16.16 172.16.16.17 TCP 60 4444  >  49885 [RST, ACK] Seq=1 Ack=1 Win=0 Len=0
    91 12.337299 172.16.16.17 172.16.16.16 TCP 66 [TCP Spurious Retransmission] 49884  >  4444 [SYN] Seq=0 Win=8192 Len=0 MSS=1460 WS=256 SACK_PERM=1
    92 12.337701 172.16.16.16 172.16.16.17 TCP 60 4444  >  49884 [RST, ACK] Seq=1 Ack=1 Win=0 Len=0
    93 12.5631 172.16.16.17 172.16.16.16 DNS 87 Standard query 0x44e4 A inference.location.live.net
    94 12.563485 172.16.16.16 172.16.16.17 DNS 87 Standard query response 0x44e4 Server failure A inference.location.live.net
    95 12.587802 172.16.16.17 172.16.16.16 TCP 66 [TCP Spurious Retransmission] 49886  >  4444 [SYN] Seq=0 Win=8192 Len=0 MSS=1460 WS=256 SACK_PERM=1
    96 12.588139 172.16.16.16 172.16.16.17 TCP 60 4444  >  49886 [RST, ACK] Seq=1 Ack=1 Win=0 Len=0
    98 12.8372 172.16.16.17 172.16.16.16 TCP 62 [TCP Spurious Retransmission] 49885  >  4444 [SYN] Seq=0 Win=8192 Len=0 MSS=1460 SACK_PERM=1
    99 12.837504 172.16.16.16 172.16.16.17 TCP 60 4444  >  49885 [RST, ACK] Seq=1 Ack=1 Win=0 Len=0
    100 12.838778 172.16.16.17 172.16.16.16 TCP 62 [TCP Spurious Retransmission] 49884  >  4444 [SYN] Seq=0 Win=8192 Len=0 MSS=1460 SACK_PERM=1
    101 12.839376 172.16.16.16 172.16.16.17 TCP 60 4444  >  49884 [RST, ACK] Seq=1 Ack=1 Win=0 Len=0
    102 12.861177 172.16.16.17 172.16.16.16 DNS 78 Standard query 0x8e5e A www.googleapis.com
    103 12.865672 172.16.16.16 172.16.16.17 DNS 78 Standard query response 0x8e5e Server failure A www.googleapis.com
    104 13.093972 172.16.16.17 172.16.16.16 TCP 62 [TCP Spurious Retransmission] 49886  >  4444 [SYN] Seq=0 Win=8192 Len=0 MSS=1460 SACK_PERM=1
    105 13.094489 172.16.16.16 172.16.16.17 TCP 60 4444  >  49886 [RST, ACK] Seq=1 Ack=1 Win=0 Len=0
    112 15.059118 172.16.16.17 172.16.16.16 DNS 87 Standard query 0xe867 A inference.location.live.net
    113 15.059527 172.16.16.16 172.16.16.17 DNS 87 Standard query response 0xe867 Server failure A inference.location.live.net
    118 16.304518 172.16.16.17 172.16.16.16 DNS 87 Standard query 0xfcc5 A inference.location.live.net
    119 16.306749 172.16.16.16 172.16.16.17 DNS 87 Standard query response 0xfcc5 Server failure A inference.location.live.net
  • 0 in reply to BarryStacy
    Hi Barry,

    Here seems GUI service itself replying replying with RESET packet so there might be some issue with GUI service so if you have valid XG licenses then raise the ticket to Sophos support along with issue reproduction steps to fix it as early as possible.
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