XG210 default username and password is not working and neither is HTTP?

admin console is:
https://172.16.16.16:4444

Without the port, you get the user portal, which will not accept the admin un/pw.

While this is the correct answer, it boggles my mind that Sophos would deliver a printed manual in the box and not have this information in it. The manual specifically states to use http://172.16.16.16 to access the admin console.

"Start the browser and enter the management IP address of the device's LAN port your PC is connected to: http://172.16.16.16"

But you can't access HTTP at all. Only HTTPS.

Then when HTTPS is accessed using https://172.16.16.16, the end user is supposed to magically know that the login page they are presented with is not the admin console? And that maybe they should try all the available ports on the box until they hit port 4444?

In case you can't tell, I am not at all pleased. I am also not pleased that it took me until today to get an answer on this via either Telephone support (which was totally unavailable, I hung up after 90 minutes on hold), email support, your support portal, or any other means.

While this is the correct answer, it boggles my mind that Sophos would deliver a printed manual in the box and not have this information in it. The manual specifically states to use http://172.16.16.16 to access the admin console.

"Start the browser and enter the management IP address of the device's LAN port your PC is connected to: http://172.16.16.16"

But you can't access HTTP at all. Only HTTPS.

Then when HTTPS is accessed using https://172.16.16.16, the end user is supposed to magically know that the login page they are presented with is not the admin console? And that maybe they should try all the available ports on the box until they hit port 4444?

In case you can't tell, I am not at all pleased. I am also not pleased that it took me until today to get an answer on this via either Telephone support (which was totally unavailable, I hung up after 90 minutes on hold), email support, your support portal, or any other means.

Hi CaineLai,

I'm very sorry to hear that you ran into this frustrating situation.  I believe there was an early run of Getting Started Guides that did not include the port 4444, so this addendum was added to the box.  

It's possible this got missed in a perfect storm like situation in your case.  On behalf of Sophos, sorry for all the trouble you went through!

We have since corrected the documentation so it includes the 4444.

Also, you may not have noticed, since the screens look similar, but accessing the device on https://172.16.16.16 on the default port 443, is the user portal login where users can get access to the device to get various clients or manage email quarantine, etc.  The design team tried to make that clear, but perhaps we can do more to distinguish it from the admin console login.

And to help others that might come across this in the future, we're working on a series of "Getting Started" and "How To" videos for XG Firewall that should start rolling out in January.  I know this doesn't help you in this situation, but we do recognize that the whole out-of-box experience is important and want to make sure customers have a great experience right from the start.

We'll let everyone know via the Sophos blog and these forums when those videos are available.

Thank you for that Chris, it explains a lot.

However, this statement is not correct:
"accessing the device on 172.16.16.16 on the default port 80, is the user portal login"

I believe you meant to say "accessing the device on 172.16.16.16 on the default HTTPS port 443, is the user portal login", as there is no port 80 HTTP web server running at all on the XG 210.

Haha... yes, good catch! I'll update that. :)

Hi CaineLai,

I would like to apologize for the amount of time you had to wait on the phone line; we had a very high amount of traffic yesterday and that contributed to your extended wait.

I also apologize for the additional time you had to wait to receive a response from our Email support and the community forums.

Sorry for all the trouble and confusion.

Sincerely,

DJ Kim

Thank you for that. I am just happy to be able to log in now. =)