Need help. Wired USB Keyboard Trouble installing Sophos XG Firewall (SF01V_SO01) version 15.01.0.376.
Attempting install on Acer Aspire R1600. I had installed UTM9 last night and had the web interface running fine on this machine, so I don't think this is a hardware issue.
After installing UTM 9, I learned that XG was the future, so I pulled down the XG ISO, burned to a DVD in the same way I did with UTM the day before. However when booting the XG installer from the DVD I see the Sophos FIRMWARE INSTALLER text, and the warning "This program will erase all data from the appliance. Do you want to continue (y/n)." However, my keyboard is not working to let me select, y, to continue. The keyboard worked fine to get me through the boot option to tell the server to boot from DVD.
I repeated with another wireless keyboard, same result.
I repeated using a USB dongle to boot from (instead of the DVD). Same result.
Other posts talk about usb issues once the app is installed, but I can't even get that far.
Any ideas I can try. Thanks in advance.
15-Dec update - I called support. they suggested that I try the following two items, but neither worked.
1) Enable Legacy USB support. I looked at the bios, and Legacy USB support was already enabled. I tried disabling it, but then the USB drive would not load the install files.
2) Reconnect keyboard after extended unplugging. Once i got to the Y/N prompt, I tried unplugging the keyboard, waited a couple minutes then plugged it back in in an attempt to reload the drivers. This did not work.
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