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Wired USB Keyboard Trouble installing Sophos XG Firewall (SF01V_SO01) version 15.01.0.376.

ScottKrusemark

Need help.   Wired USB Keyboard Trouble installing Sophos XG Firewall (SF01V_SO01)  version 15.01.0.376.   

Attempting install on Acer Aspire R1600. I had installed UTM9 last night and had the web interface running fine on this machine, so I don't think this is a hardware issue.

After installing UTM 9,  I learned that XG was the future, so I pulled down the XG ISO, burned to a DVD in the same way I did with UTM the day before. However when booting the XG installer from the DVD I see the Sophos FIRMWARE INSTALLER text, and the warning "This program will erase all data from the appliance. Do you want to continue (y/n)." However, my keyboard is not working to let me select, y, to continue. The keyboard worked fine to get me through the boot option to tell the server to boot from DVD.

I repeated with another wireless keyboard, same result.

I repeated using a USB dongle to boot from (instead of the DVD). Same result.

Other posts talk about usb issues once the app is installed, but I can't even get that far.

Any ideas I can try. Thanks in advance.

15-Dec update - I called support.  they suggested that I try the following two items, but neither worked.

1) Enable Legacy USB support.  I looked at the bios, and Legacy USB support was already enabled.  I tried disabling it, but then the USB drive would not load the install files.

2) Reconnect keyboard after extended unplugging.  Once i got to the Y/N prompt, I tried unplugging the keyboard, waited a couple minutes then plugged it back in in an attempt to reload the drivers.  This did not work.



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    thanks so much for this 'solution'. My workaround had been to load the disk up on a pc in which the loader would see the keyboard, then move the disk to my target machine. Ironically it was a 32 bit machine where the keyboard worked, and the 64 bit would not. if this is a feature, I would hope to see something added to the install guide that says a hardware requirement is a usb hub.
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    thanks so much for this 'solution'. My workaround had been to load the disk up on a pc in which the loader would see the keyboard, then move the disk to my target machine. Ironically it was a 32 bit machine where the keyboard worked, and the 64 bit would not. if this is a feature, I would hope to see something added to the install guide that says a hardware requirement is a usb hub.
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