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Heartbeat over RED connection

balletbob

Hi,

What's the recommended configuration for clients behind a RED?

We have the the RED in SPLIT tunnel mode and have the Sophos Heartbeat IP (52.5.76.173) included in the traffic sent over the tunnel.
Is this right?

We also have a Firewall rule for traffic to that IP with the port 8347  (ANY zone and device to that IP & port)
It doesn't show any traffic. Should we need this?

In the logs we see clients with Heartbeats from the RED network but in the Firewall log we see lots of denied traffic (Could not associate packet to any connection)

Just wondering why we see this?

Thanks

Damien

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