Sophos Firewall default Certificate Problem new deployment

The certificate does not have data. What Data is in your Claim account? 
Namibia is the "short" for NA. 

This data for the certificate is coming from central. 
Can you show us the licensing page? 

There is am Maintanance in progress at Central, so I can´t.

Can you show us a screenshot of the Firewall Licensing page? 

I checked the central account.
Company Data are correct. (Germany)

The account is hosted in Germany.

Can you advise me where else I can check?

The firewall itself under Administration. What do you see there? Locally. 

Everything is like I would expect it.

How did you deploy this firewall? It is a virtual firewall and also claimed. 

Are the firewalls claimed in a Central Instance? Can you regen the certificate as well? 

I have set up this firewall virtually (Hyper-V) for test purposes to simulate the error.
But also as software on our hardware (there is a new USB problem with 20.0.2, which I will report separately).

Yes, claimed in central

The following steps helped:
- Editing the default certificate authority
- Regenerating the default certificate
- Moving the firewall to a new group in Central
- Then move the firewall to the group with our default template.

After this steps it worked

I have set up this firewall virtually (Hyper-V) for test purposes to simulate the error.
But also as software on our hardware (there is a new USB problem with 20.0.2, which I will report separately).

Yes, claimed in central

The following steps helped:
- Editing the default certificate authority
- Regenerating the default certificate
- Moving the firewall to a new group in Central
- Then move the firewall to the group with our default template.

After this steps it worked