Important note about SSL VPN compatibility for 20.0 MR1 with EoL SFOS versions and UTM9 OS. Learn more in the release notes.

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Unreachable websites

err

Using xg 135 model. Updated to the latest firmware however, some sites provider.cignaenvoy.com are unreachable. I am able to get a reply when I ping the site.



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[edited by: Erick Jan at 12:35 AM (GMT -7) on 27 May 2024]
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  • 0

    Hi err,

    Please check output from SSH with option 4 

    console>tcpdump 'host provider.cignaenvoy.com 

    Regards

    "Sophos Partner: Networkkings Pvt Ltd".

    If a post solves your question please use the 'Verify Answer' button.

  • 0 in reply to Bharat J

    This is the reply i get from tcpdump

    15:36:26.723811 Port7, IN: IP 192.X.X.X.13610 > 170.48.14.103.443: Flags [S
    ], seq 1974464885, win 64240, options [mss 1460,nop,wscale 8,nop,nop,sackOK], le
    ngth 0                                                                          
    15:36:26.723827 Port2.XXXX, OUT: IP 192.X.X.X.13610 > 170.48.14.103.443: Fl
    ags [S], seq 1974464885, win 64240, options [mss 1460,nop,wscale 8,nop,nop,sackO
    K], length 0                                                                    
    15:36:26.723829 Port2, OUT: ethertype IPv4, IP 192.X.X.X.13610 > 170.48.14.
    103.443: Flags [S], seq 1974464885, win 64240, options [mss 1460,nop,wscale 8,no
    p,nop,sackOK], length 0    
  • 0 in reply to err

    As per the logs request is sending OUT from Port 2 ISP no reply back on Port 2 with IN packet you need to contact your ISP to allow the access.

    15:36:26.723827 Port2.XXXX, OUT: IP 192.X.X.X.13610 > 170.48.14.103.443: Fl
    ags [S], seq 1974464885, win 64240, options [mss 1460,nop,wscale 8,nop,nop,sackO
    K], length 0                                                                    
    15:36:26.723829 Port2, OUT: ethertype IPv4, IP 192.X.X.X.13610 > 170.48.14.
    103.443: Flags [S], seq 1974464885, win 64240, options [mss 1460,nop,wscale 8,no
    p,nop,sackOK], length 0    

    Regards

    "Sophos Partner: Networkkings Pvt Ltd".

    If a post solves your question please use the 'Verify Answer' button.

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