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Being knocked out of Firewall management

April Beachy

We are managing our firewalls from Sophos Central. We will login to Sophos Central, go into firewall management and choose the firewall and start managing it. The timing is random, but in the midst of managing the firewall we will be kicked out of the firewall and have to go back in to it. This occurs in a little as two minutes, and the timing is random from there. Some days, like today it can occur 5-6 times an hour.

It is super frustrating and time consuming. Anyone have any ideas why?



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[edited by: Raphael Alganes at 2:30 PM (GMT -7) on 25 Apr 2024]
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    We tested accessing the FW management with two completely separate networks and the issue still occurred, but what we noticed while doing this is that the moment I get into the FW using Sophos central, it kicks the other person out of that firewall. The moment they get back in to manage that FW it kicks me out. This goes back and forth and is reproducible. If one person goes into the FW management directly and not using Sophos central both can be in. What happens is the person who was originally in gets either a spinning circle or just gets kicked back to the FW selection screen

    This isn't the only time this occurs though as it happened this morning and I was the only person managing FWs.

    Sophos Central Audit logs show the events

    Reverse Proxy

    Generate token

    I will have to log a ticket with Sophos, but I already have another more important ticket logged.

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  • 0

    We tested accessing the FW management with two completely separate networks and the issue still occurred, but what we noticed while doing this is that the moment I get into the FW using Sophos central, it kicks the other person out of that firewall. The moment they get back in to manage that FW it kicks me out. This goes back and forth and is reproducible. If one person goes into the FW management directly and not using Sophos central both can be in. What happens is the person who was originally in gets either a spinning circle or just gets kicked back to the FW selection screen

    This isn't the only time this occurs though as it happened this morning and I was the only person managing FWs.

    Sophos Central Audit logs show the events

    Reverse Proxy

    Generate token

    I will have to log a ticket with Sophos, but I already have another more important ticket logged.

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