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HA failing after Sophos upgrade to V.20

eFrancis 7 months ago

After firmware upgrade from v.19 to v.20, HA failed to work and currently we are running on one FW.

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0 apijnappels 7 months ago

I have upgraded a few firewalls from V19 to V20 and did not have any problems so far.

What have you tried already to fix it?

Managing several Sophos firewalls both at work and at some home locations, dedicated to continuously improve IT-security and feeling well helping others with their IT-security challenges.
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0 Emiliano Heras 7 months ago

Hi eFrancis,

I had the same issue after the upgrade to v.20. In my case, the IP of the auxiliary appliance was reseted to the default value (172.16.16.x or something like this). After changing the IP to the right value, HA worked fine again.

I hope that this information helps.

Best regards
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0 Bharat J 7 months ago

Please check details on System services > High availability under High availability status.

Try the link to troubleshoot HA :

https://docs.sophos.com/nsg/sophos-firewall/20.0/Help/en-us/webhelp/onlinehelp/index.html?contextId=HA-troubleshooting

Regards

"Sophos Partner: Networkkings Pvt Ltd".

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0 eFrancis 7 months ago in reply to Emiliano Heras

Alright, I will try to cross check
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0 eFrancis 7 months ago in reply to Bharat J

Alright, thank you
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0 eFrancis 7 months ago in reply to apijnappels

Fixing is on-going
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