HA failing after Sophos upgrade to V.20

eFrancis 13 days ago

After firmware upgrade from v.19 to v.20, HA failed to work and currently we are running on one FW.

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[edited by: Raphael Alganes at 2:17 PM (GMT -7) on 17 Apr 2024]

0 apijnappels 13 days ago

I have upgraded a few firewalls from V19 to V20 and did not have any problems so far.

What have you tried already to fix it?

Managing several Sophos firewalls both at work and at some home locations, dedicated to continuously improve IT-security and feeling well helping others with their IT-security challenges.
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0 Emiliano Heras 13 days ago

Hi eFrancis,

I had the same issue after the upgrade to v.20. In my case, the IP of the auxiliary appliance was reseted to the default value (172.16.16.x or something like this). After changing the IP to the right value, HA worked fine again.

I hope that this information helps.

Best regards
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0 Bharat J 13 days ago

Please check details on System services > High availability under High availability status.

Try the link to troubleshoot HA :

https://docs.sophos.com/nsg/sophos-firewall/20.0/Help/en-us/webhelp/onlinehelp/index.html?contextId=HA-troubleshooting

Regards

"Sophos Partner: Networkkings Pvt Ltd".

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0 eFrancis 12 days ago in reply to Emiliano Heras

Alright, I will try to cross check
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0 eFrancis 12 days ago in reply to Bharat J

Alright, thank you
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0 eFrancis 12 days ago in reply to apijnappels

Fixing is on-going
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