Important note about SSL VPN compatibility for 20.0 MR1 with EoL SFOS versions and UTM9 OS. Learn more in the release notes.

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Internet stop every day on same time on Sophos XG135

Tihomir Trifonov

Hello, we have a problem with our client where we put Sophos XG135 with latest update 20.0.0 on their network, like every day at the same time somewhere around 12:30-1pm and in the evening around 7-8pm, the internet stops but Sophos continues to work, as well as the ports light up but need to reboot the device and then the internet access comes back. We were looking for a potential settings issue, but so far we haven't found the cause of this behavior, we can attach pictures if needed.

Thanks for the help.

Greetings



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    Some ISP require PPPoE reconnect every 24h - checked System Log for WAN-Interface details? If that’s the case you could at least configure the timeframe of reconnect within Interface settings.

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    Some ISP require PPPoE reconnect every 24h - checked System Log for WAN-Interface details? If that’s the case you could at least configure the timeframe of reconnect within Interface settings.

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