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STAS - not adding users to groups, all STAS users are in Open Group

Our STAS users are added to Open Group instead of AD group. When using user portal users are added to the correct AD group.

Any ideas why STAS users are not in the correct Group ?

Can STAS run as non administrator account ? 

In STAS logs on DCs we can see the following:

ERROR [0xa74] 06/03/2024 17:21:38 : dcaserver_extract_data: Invalid group_off:-1
ERROR [0xa74] 06/03/2024 17:21:38 : dcaserver_extract_data: Invalid wrkst_name_off: -1 


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  • Do you have the right servers selected under Authentication and Services? User Portal has maybe the AD server, while general authentication is not selected. 

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  • Authentication is correctly selected and the STAS users are visible in the firewall.  Groups are not assigned and we can see in the STAS logs for our users the following:

    ERROR [0xa74] 06/03/2024 17:21:38 : dcaserver_extract_data: Invalid group_off:-1
    ERROR [0xa74] 06/03/2024 17:21:38 : dcaserver_extract_data: Invalid wrkst_name_off: -1 
  • BTW: Primary Group is the first match group. You are aware of this? Backend Groups are the other groups, after open group. 

    Can you send a screenshot of one user and the order of your groups? 

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  • BTW: Primary Group is the first match group. You are aware of this? Backend Groups are the other groups, after open group. 

    Can you send a screenshot of one user and the order of your groups? 

    __________________________________________________________________________________________________________________

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