Important note about SSL VPN compatibility for 20.0 MR1 with EoL SFOS versions and UTM9 OS. Learn more in the release notes.

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XG 125w rev.3 Home License Registation Problem

Rod Ney

I am wondering if anyone can assist me with the registration of my device XG125W. When I try to register/claim the firewall using the serial number of the device, I receive one of two error's.

Error 1, Licensing,Ficewall licenses, Claim firewall, Enter Serial number and click on validate, Claim firewall Just claim the firewall with base license click on claim firewall. Error Failed to claim firewall please try again later.

Or Error 2, Devices Firewall, Add Firewall, enter device Serial number, Claim Firewall and continue. 400: A Bad request was made.

I have changed the hard drive as suggested on here and reflashed the device using HW-v19.5.3 MR3 firmware, I have tried to put the home license product key in with no success using any of the methods.

E.g CLI, Sophos Central or Web UI, during the inital setup, I either get an error after a few seconds, when using the Web UI saying I have no internet connection which then turns green again. As soon as I try it again I get the same issue. When using the CLI, I can see the WAN & LAN has activity but as soon as I use AA command and use the home key, it drops all connections. When trying to use the Sophos Central I get the error as described above.

If anyone could help me with this issue it would be very much appreciated.



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  • 0

    Since you are talking about a home license (but on a hardware device) and have changed the harddrive.

    Which serial number are you using when trying to register? You should NOT use the hardware serial of the XG125 but instead use the serial that you got when registering for the home use license.

    Managing several Sophos firewalls both at work and at some home locations, dedicated to continuously improve IT-security and feeling well helping others with their IT-security challenges.

  • 0 in reply to apijnappels

    Yes that is exactly what I am trying to do but for whatever reason it is not accepting the home license. A friend has a SG 450 that is running on a home license which I was present when they set it up from a fresh firmware flash with no issues at all. Hence I know what the process is for getting it up and running using the home license that is provided for free by sophos. But it is not working for whatever the reason is. I even took the XG 125W over to their house the other night to see if using a different Internet connection would help but it hasn't made the slightest difference in trying to get it to register the home license. Both of us have tried to get this up and running for god knows how long now but with no luck unfortunately which has left me with basically an expensive door stop as I can't get this up and running and I can't call Sophos support as it is a home license and not a business. I would love to get this working so I can then start using it and secure my network better plus start learning more.

  • 0 in reply to Rod Ney

    You may have used wrong image, you mention HW-v19.5.3 MR3 but you should use: SW-19.5.3_MR-3-652.iso

    So on any home install regardless the hardware used you should always use the software installer....

    Managing several Sophos firewalls both at work and at some home locations, dedicated to continuously improve IT-security and feeling well helping others with their IT-security challenges.

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  • 0 in reply to Rod Ney

    You may have used wrong image, you mention HW-v19.5.3 MR3 but you should use: SW-19.5.3_MR-3-652.iso

    So on any home install regardless the hardware used you should always use the software installer....

    Managing several Sophos firewalls both at work and at some home locations, dedicated to continuously improve IT-security and feeling well helping others with their IT-security challenges.

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