Important note about SSL VPN compatibility for 20.0 MR1 with EoL SFOS versions and UTM9 OS. Learn more in the release notes.

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Unwanted Parenting - Why does SOPHOS insist on removing features "for our own good"?

SOPHOS markets their XGS product to network administrators, who are professionals in their field. These are expensive devices that owned by the customer, and should be up to the customer how they wish to deploy\configure\use them. 

SOPHOS, however, is intent on "Parenting" their network administrator customers. SOPHOS is removing another feature that some admins are using because I guess SOPHOS "knows better". We've been using the new XGS Firewalls for a few months and this is the second time I've seen this behavior.

While SOPHOS is busy removing functionality and features from their Firewalls to "Parent" their customers who don't need parenting, other functionality is direly needed, however that does not appear to be the focus.

Why don't we work on improving the MANY missing features that XGS needs, before we start making the product less flexible.

   



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  • Confirms our choice once more (after the mail thing) not to move to XG.

    Vendor offered us a "free" service to convert the configs to XG (every second word was "central") - we thankfully declined.

    We'll stick to UTM as long as possible and then move on.

  • Just look at the known issues list of some Central services… No thanks, I do not want any „cool“ central cloud (if it works) features. Don‘t know why Sophos is pushing central so hard (I guess money). If central would be a MUST for essential services, I would not be a customer of Sophos now ;-)

    If Sophos is disabling the users after 30 days inactivity it is no problem, but there are 2 ways to do:

    The „we don‘t care about customers and know all better“ way -> Disabling it and mention it in some release notes.

    The „we care about customers and they will know what they need“ way -> Implement a simple checkbox to disabled it (or not).



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    [bearbeitet von: Quallensaft um 5:45 PM (GMT -7) am 22 Aug 2023]
  • "The „we care about customers and they will know what they need“ way -> Implement a simple checkbox to disabled it (or not)."

    That is what their focus should be yes. 

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