Important note about SSL VPN compatibility for 20.0 MR1 with EoL SFOS versions and UTM9 OS. Learn more in the release notes.

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Can't get ESO updater to work as exception, any ideas?

FNG_117

I play a game called elder scrolls online. Everything works other than the updater will fail to update with error code 102. This usually is a server side error however I know it's my XG becasue I can use a different router (Netgear) and it will work. I had to do this for a CompTIA exam I took online to bypass the restrictions of XG that I couldn't figure out.

I added a FDQN exclusion of *.bethesda.net and *.zenimax.com. Neither changes the outcome with an allow rule to internal.



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  • 0

    What the logviewer says?

    For wildcard FQDN, the host should use the firewall as DNS - server.

    Do you use webfilter, SSL, application-filter, Proxy, ...?

    Can you show us a screenshot from your exception?

    Some more details would be helpful.


    Dirk

    Systema Gesellschaft für angewandte Datentechnik mbH  // Sophos Platinum Partner
    Sophos Solution Partner since 2003
    If a post solves your question, click the 'Verify Answer' link at this post.

  • 0 in reply to dirkkotte

    Thanks for pointing out log viewer.

    Heres the malware detection

    messageid="08001" message="Malware 'Unscannable' was detected and blocked in a download from patcher.elderscrollsonline.com" log_type="Anti-Virus" log_component="HTTP" log_subtype="Virus" fw_rule_id="5" fw_rule_name="#Default_Network_Policy" fw_rule_section="Local rule" user="" web_policy_id="12" virus="Unscannable" url="">patcher.elderscrollsonline.com/.../ZosSteamStarter.patchmanifest" domain="patcher.elderscrollsonline.com" src_ip="192.168.117.14" src_country="R1" dst_ip="23.40.99.21" dst_country="USA" protocol="TCP" src_port="63212" dst_port="80" bytes_sent="269" bytes_received="0" user_agent="Mozilla/4.0 (compatible; MSIE 9.11; Windows NT 6.3.9600.0; en-US)" status_code="403" web_policy="Default Policy"

  • 0 in reply to dirkkotte

    My reply got  flagged for spam, but thank  you for pointing out the log viewer.

    I'll try to post the malware denial without getting flagged

  • 0 in reply to FNG_117

    Hi,

    that will not work very well because you have the source and destination networks in the same firewall rule. You do not need the destination network in the source network. I suspect you will need an exception to bypass the scanning of the incoming traffic.

    Ian

    XG115W - v20.0.3 MR-3 - Home

    XG on VM 8 - v21 GA

    If a post solves your question please use the 'Verify Answer' button.

  • 0 in reply to FNG_117

    Please post the bottom part of the firewall rule. Did you create a web exception?

    Ian

    XG115W - v20.0.3 MR-3 - Home

    XG on VM 8 - v21 GA

    If a post solves your question please use the 'Verify Answer' button.

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