v19.0.1 MR-1 IPS service has stopped and will not restart, the error message is the process is taking too long.
There are no entries in the Logviewer -> system log indicating any issues.
Next step please.
Update :- after two attempts the GUI shows the service as restarting. There are no entries in log viewer -> IPS.
Memory has dropped from 80+% to 66%, CPU has increased
10am yesterday I restarted a 8 port switch to see if that would fix an IPv6 issue which it did, but the memory use dropped significantly. I also changed the maximum network packet size on one LAN interface which took all interfaces off line for a short time another bug.
We looked into your device, and IPS could not start because it could not allocate enough memory for buffers. The higher the MTU value, the more memory IPS requires. This explains why when…
Can you please install Build 365 and report back, if the issue is resolved?
Hi Lucar Toni,
I have installed the latest release and waited until all the firmware updates were completed except for the ips which failed. I powered down the XG and powered it on, tried restarting the ips service and it still shows failed. The ips firmware when last reviewed was still downloading.
All the other firmware updated.
XG115W - v19.0.1 mr-1 - Home
1225v5 6gb ram, SSID, 4 NICs 20w - v19 EAP - on holiday.
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I will try down grading the interface mtu and see if that fixes the issue.
Can you send me the Support Access ID?
in a pm to you.