Sophos Connect client looses profile when changing network

We are experiencing a very strange effect with the Sophos Connect client.

We are using SSL VPN connections for the users.

The users load the profile from the user portal and import it into the client.

The connection works properly. 

But when the user changes his network (i.e. goes from his home office from where he downloaded the profile to the airport) the profile disappears.

This phenomenon has been observed with multiple users.

Every time the user changes his network, he/she has to download and import her/his profile again.



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[edited by: emmosophos at 11:24 PM (GMT -7) on 21 Jul 2022]
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  • I read about something, which could potentially cause this issue. 

    Sophos connect can potentially loose / hide the configuration, if a different user logs into the system. It seems like, a service process logging into the system with different rights can cause this too. So if you using a tool like RDP or support tool, could this potentially cause this as well? 

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  • Hallo LuCar Toni, thanks for the info.

    Unfortunately in this case the clients are single-user computers..

    We are now going to test with the new 2.2.75 client.

    I'll update the post after our testing.

    Sophos Support had no answer to the problem, also because they searched for the problem on the firewall and not on the client itself.

    Alexander Poettinger

    Sophos Certified Architect - XG
    Sophos Certified Technician - XG
    Sophos Certified Engineer - UTM

    xame gmbh
    Sophos Gold Partner

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  • Hallo LuCar Toni, thanks for the info.

    Unfortunately in this case the clients are single-user computers..

    We are now going to test with the new 2.2.75 client.

    I'll update the post after our testing.

    Sophos Support had no answer to the problem, also because they searched for the problem on the firewall and not on the client itself.

    Alexander Poettinger

    Sophos Certified Architect - XG
    Sophos Certified Technician - XG
    Sophos Certified Engineer - UTM

    xame gmbh
    Sophos Gold Partner

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