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"Malware 'Unscannable' was detected and blocked in a download from ocsp.digicert.com"

Hello and have a nice day

we had a short power failure yesterday and since then I have this error message in the event log every second:

messageid="08001" message="Malware 'Unscannable' was detected and blocked in a download from ocsp.digicert.com" log_type="Anti-Virus" log_component="HTTP" log_subtype="Virus" status="" fw_rule_id="16" user="" web_policy_id="0" policy_name="" virus="Unscannable" url="http://ocsp.digicert.com/MFEwTzBNMEswSTAJBgUrDgMCGgUABBQ50otx%2Fh0Ztl%2Bz8SiPI7wEWVxDlQQUTiJUIBiV5uNu5g%2F6%2BrkS7QYXjzkCEAxq6XzO1ZmDhpCgCp6lMhQ%3D" domain="ocsp.digicert.com" src_ip="192.168.100.35" src_country="R1" dst_ip="93.184.220.29" dst_country="GBR" protocol="TCP" src_port="50781" dst_port="80" bytes_sent="279" bytes_received="799" user_agent="Microsoft-CryptoAPI/10.0" status_code="500" 
messageid="08001" message="Malware 'Unscannable' was detected and blocked in a download from crl4.digicert.com" log_type="Anti-Virus" log_component="HTTP" log_subtype="Virus" status="" fw_rule_id="16" user="" web_policy_id="0" policy_name="" virus="Unscannable" url="http://crl4.digicert.com/DigiCertGlobalRootG2.crl" domain="crl4.digicert.com" src_ip="192.168.100.35" src_country="R1" dst_ip="93.184.220.29" dst_country="GBR" protocol="TCP" src_port="50429" dst_port="80" bytes_sent="181" bytes_received="1147" user_agent="Microsoft-CryptoAPI/10.0" status_code="500" 
messageid="08001" message="Malware 'Unscannable' was detected and blocked in a download from crl3.digicert.com" log_type="Anti-Virus" log_component="HTTP" log_subtype="Virus" status="" fw_rule_id="16" user="" web_policy_id="16" policy_name="" virus="Unscannable" url="http://crl3.digicert.com/DigiCertGlobalRootG2.crl" domain="crl3.digicert.com" src_ip="192.168.100.35" src_country="R1" dst_ip="93.184.220.29" dst_country="GBR" protocol="TCP" src_port="49770" dst_port="80" bytes_sent="181" bytes_received="1147" user_agent="Microsoft-CryptoAPI/10.0" status_code="500"

Also, incoming mails are no longer scanned for viruses and spam protection does not work anymore.

For the time being I have set the protection on scan failure to 'Allow' and also had to deactivate the caching, so that I don't get any more error messages for the time being.

With best regards

This thread was automatically locked due to age.

Top Replies

Dean Andeselic over 3 years ago in reply to LHerzog +2 verified

I followed the link and ran this: Sophos AV update failed - broken all web access when malware enabled - This keeps happening "mv /content/u2d/pattern /content/u2d/pattern.org This will rename the…

Parents

0 Dean Andeselic over 3 years ago

Hello and thank you for your help!

This is the u2d.log:

XG106w_XN01_SFOS 18.5.1 MR-1-Build326# tail -f -n200 /var/tslog/u2d.log
DEBUG     Nov 16 17:01:33 [12332]: --fwversion = 18.5.1.326
DEBUG     Nov 16 17:01:33 [12332]: --productcode = CN
DEBUG     Nov 16 17:01:33 [12332]: --model = XG106w
DEBUG     Nov 16 17:01:33 [12332]: --vendor = XN01
DEBUG     Nov 16 17:01:33 [12332]: --pkg_sysupdate_version = 2
DEBUG     Nov 16 17:01:33 [12332]: Added new server : Host - ap-northeast-1.u2d.sophos.com., Port - 443
DEBUG     Nov 16 17:01:33 [12332]: Added new server : Host - eu-west-1.u2d.sophos.com., Port - 443
DEBUG     Nov 16 17:01:33 [12332]: Added new server : Host - us-west-2.u2d.sophos.com., Port - 443
DEBUG     Nov 16 17:01:33 [12332]: --u2d_proto = 2.00
DEBUG     Nov 16 17:01:33 [12332]: Final query string is :
?&serialkey=SERIALKEY&deviceid=DEVICEKEY&fwversion=18.5.1.326&productcode=CN&appmodel=XG106w&appvendor=XN01&useragent=SF&oem=&pkg_sysupdate_version=2&u2d_proto=2.00
DEBUG     Nov 16 17:01:46 [12332]: Response code : 503
DEBUG     Nov 16 17:01:46 [12332]: Response body :
<?xml version="1.0" encoding="iso-8859-1"?>
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN"
         "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en">
 <head>
  <title>503 Service Unavailable</title>
 </head>
 <body>
  <h1>503 Service Unavailable</h1>
 </body>
</html>

DEBUG     Nov 16 17:01:46 [12332]: Response length : 361
ERROR     Nov 16 17:01:46 [12332]: Received invalid top level tag html, expecting Up2Date
ERROR     Nov 16 17:01:46 [12332]: FATAL : Error in parsing response, exiting.
DEBUG     Nov 16 17:10:23 [15880]: --serial = SERIALKEY
DEBUG     Nov 16 17:10:23 [15880]: --deviceid = DEVICEKEY
DEBUG     Nov 16 17:10:23 [15880]: --fwversion = 18.5.1.326
DEBUG     Nov 16 17:10:23 [15880]: --productcode = CN
DEBUG     Nov 16 17:10:23 [15880]: --model = XG106w
DEBUG     Nov 16 17:10:23 [15880]: --vendor = XN01
DEBUG     Nov 16 17:10:23 [15880]: --pkg_ips_version = 18.18.70
DEBUG     Nov 16 17:10:23 [15880]: --pkg_ips_cv = 18.0
DEBUG     Nov 16 17:10:23 [15880]: --pkg_atp_version = 1.0.0387
DEBUG     Nov 16 17:10:23 [15880]: --pkg_atp_cv = 1.00
DEBUG     Nov 16 17:10:23 [15880]: --pkg_savi_version = 1.0.17282
DEBUG     Nov 16 17:10:23 [15880]: --pkg_savi_cv = 1.00
DEBUG     Nov 16 17:10:23 [15880]: --pkg_avira_version = 1.0.417970
DEBUG     Nov 16 17:10:23 [15880]: --pkg_avira_cv = 4.00
DEBUG     Nov 16 17:10:23 [15880]: --pkg_apfw_version = 11.0.016
DEBUG     Nov 16 17:10:23 [15880]: --pkg_apfw_cv = 1.00
DEBUG     Nov 16 17:10:23 [15880]: --pkg_sslvpn_version = 1.0.009
DEBUG     Nov 16 17:10:23 [15880]: --pkg_sslvpn_cv = 1.02
DEBUG     Nov 16 17:10:23 [15880]: --pkg_ipsec_version = 2.1.001
DEBUG     Nov 16 17:10:23 [15880]: --pkg_ipsec_cv = 1.00
DEBUG     Nov 16 17:10:23 [15880]: --pkg_geoip_version = 2.0.007
DEBUG     Nov 16 17:10:23 [15880]: --pkg_geoip_cv = 1.00
DEBUG     Nov 16 17:10:23 [15880]: --pkg_clientauth_version = 1.0.0019
DEBUG     Nov 16 17:10:23 [15880]: --pkg_clientauth_cv = 2.00
DEBUG     Nov 16 17:10:23 [15880]: --pkg_redfw_version = 3.0.007
DEBUG     Nov 16 17:10:23 [15880]: --pkg_redfw_cv = 2.00
DEBUG     Nov 16 17:10:23 [15880]: --pkg_odt_version = 1.0.001
DEBUG     Nov 16 17:10:23 [15880]: --pkg_odt_cv = 1.00
DEBUG     Nov 16 17:10:23 [15880]: --oem = Sophos
DEBUG     Nov 16 17:10:23 [15880]: --central_mgmt = 1.0
DEBUG     Nov 16 17:10:23 [15880]: --server = u2d.sophos.com
DEBUG     Nov 16 17:10:23 [15880]: --port = 443
DEBUG     Nov 16 17:10:23 [15880]: Added new server : Host - u2d.sophos.com, Port - 443
DEBUG     Nov 16 17:10:23 [15880]: --u2d_proto = 2.00
DEBUG     Nov 16 17:10:23 [15880]: Final query string is :
?&serialkey=SERIALKEY&deviceid=DEVICEKEY&fwversion=18.5.1.326&productcode=CN&appmodel=XG106w&appvendor=XN01&useragent=SF&oem=Sophos&pkg_ips_version=18.18.70&pkg_ips_cv=18.0&pkg_atp_version=1.0.0387&pkg_atp_cv=1.00&pkg_savi_version=1.0.17282&pkg_savi_patch=2&pkg_savi_cv=1.00&pkg_avira_version=1.0.417970&pkg_avira_patch=2&pkg_avira_cv=4.00&pkg_geoip_version=2.0.007&pkg_geoip_cv=1.00&pkg_clientauth_version=1.0.0019&pkg_clientauth_cv=2.00&pkg_apfw_version=11.0.016&pkg_apfw_cv=1.00&pkg_redfw_version=3.0.007&pkg_redfw_cv=2.00&pkg_sslvpn_version=1.0.009&pkg_sslvpn_cv=1.02&pkg_ipsec_version=2.1.001&pkg_ipsec_cv=1.00&central_mgmt=1.0&pkg_odt_version=1.0.001&pkg_odt_cv=1.00&u2d_proto=2.00
DEBUG     Nov 16 17:10:24 [15880]: Response code : 200
DEBUG     Nov 16 17:10:24 [15880]: Response body :
<Up2Date>
  <Package u2dtype="pattern">
    <File name="avira_4.00_1.0.417973_fdiff20.tar.gz.gpg">
      <location>https://d30ncyzaneb4q0.cloudfront.net/avira_4.00_1.0.417973_fdiff20.tar.gz.gpg</location>
      <version>1.0.417973</version>
      <size>9477413</size>
      <md5sum>a89e8633bf992bb95325953696787edb</md5sum>
      <module>avira</module>
      <cv>4.00</cv>
      <type>fdiff20</type>
    </File>
  </Package>
</Up2Date>

DEBUG     Nov 16 17:10:24 [15880]: Response length : 436
DEBUG     Nov 16 17:10:24 [15880]: Received name : avira_4.00_1.0.417973_fdiff20.tar.gz.gpg
DEBUG     Nov 16 17:10:24 [15880]: Received location : https://d30ncyzaneb4q0.cloudfront.net/avira_4.00_1.0.417973_fdiff20.tar.gz.gpg
DEBUG     Nov 16 17:10:24 [15880]: Received version : 1.0.417973
DEBUG     Nov 16 17:10:24 [15880]: Received size : 9477413
DEBUG     Nov 16 17:10:24 [15880]: Received md5sum : a89e8633bf992bb95325953696787edb
DEBUG     Nov 16 17:10:24 [15880]: Received module : avira
DEBUG     Nov 16 17:10:24 [15880]: Received cv : 4.00
DEBUG     Nov 16 17:10:24 [15880]: Received type : fdiff20
Tue Nov 16 17:10:28 2021 pt_dload_checker: Starting download for file avira_4.00_1.0.417973_fdiff20.tar.gz.gpg
Tue Nov 16 17:11:28 2021 pt_dload_checker: Download completed for file avira_4.00_1.0.417973_fdiff20.tar.gz.gpg
gpg: Signature made Tue Nov 16 15:09:25 2021 CET using RSA key ID 6A20EB0B
gpg: NOTE: trustdb not writable
gpg: Good signature from "Sophos Up2Date Server <updates@sophos.com>"
Tue Nov 16 17:11:30 2021 pt_dload_checker: Download for file avira_4.00_1.0.417973_fdiff20.tar.gz.gpg passed integrity and gpg checks
Tue Nov 16 17:11:31 2021 pt_dload_checker: Either FILE or MSID received in U2DVERSION is blank, avira_417953-417973.tar.gz,
Tue Nov 16 17:11:31 2021 pt_dload_checker: Current avira patterns are at /content/avira_4.00/1.0.417970
Tue Nov 16 17:11:31 2021 pt_dload_checker: New updated patterns are now at /content/avira_4.00/1.0.417973
Tue Nov 16 17:12:05 2021 pt_dload_checker: Updated signature db for avira, version = 1.0.417973.
Tue Nov 16 17:12:05 2021 pt_dload_checker: Deleted pattern for module avira, version = 1.0.417970 at /content/avira_4.00/1.0.417970.
DEBUG     Nov 16 17:26:25 [22648]: --serial = SERIALKEY
DEBUG     Nov 16 17:26:25 [22648]: --deviceid = DEVICEKEY
DEBUG     Nov 16 17:26:25 [22648]: --fwversion = 18.5.1.326
DEBUG     Nov 16 17:26:25 [22648]: --productcode = CN
DEBUG     Nov 16 17:26:25 [22648]: --model = XG106w
DEBUG     Nov 16 17:26:25 [22648]: --vendor = XN01
DEBUG     Nov 16 17:26:25 [22648]: --pkg_sysupdate_version = 2
DEBUG     Nov 16 17:26:25 [22648]: --oem = Sophos
DEBUG     Nov 16 17:26:25 [22648]: --central_mgmt = 1.0
DEBUG     Nov 16 17:26:25 [22648]: --server = u2d.sophos.com
DEBUG     Nov 16 17:26:25 [22648]: --port = 443
DEBUG     Nov 16 17:26:25 [22648]: Added new server : Host - u2d.sophos.com, Port - 443
DEBUG     Nov 16 17:26:25 [22648]: --u2d_proto = 2.00
DEBUG     Nov 16 17:26:25 [22648]: Final query string is :
?&serialkey=SERIALKEY&deviceid=DEVICEKEY&fwversion=18.5.1.326&productcode=CN&appmodel=XG106w&appvendor=XN01&useragent=SF&oem=Sophos&pkg_sysupdate_version=2&central_mgmt=1.0&u2d_proto=2.00
DEBUG     Nov 16 17:26:25 [22648]: Response code : 200
DEBUG     Nov 16 17:26:25 [22648]: Response body :
<Up2Date/>

DEBUG     Nov 16 17:26:25 [22648]: Response length : 11
DEBUG     Nov 16 17:31:20 [24574]: --serial = SERIALKEY
DEBUG     Nov 16 17:31:20 [24574]: --deviceid = DEVICEKEY
DEBUG     Nov 16 17:31:20 [24574]: --fwversion = 18.5.1.326
DEBUG     Nov 16 17:31:20 [24574]: --productcode = CN
DEBUG     Nov 16 17:31:20 [24574]: --model = XG106w
DEBUG     Nov 16 17:31:20 [24574]: --vendor = XN01
DEBUG     Nov 16 17:31:20 [24574]: --pkg_sysupdate_version = 2
DEBUG     Nov 16 17:31:20 [24574]: Added new server : Host - eu-west-1.u2d.sophos.com., Port - 443
DEBUG     Nov 16 17:31:20 [24574]: Added new server : Host - us-west-2.u2d.sophos.com., Port - 443
DEBUG     Nov 16 17:31:20 [24574]: Added new server : Host - ap-northeast-1.u2d.sophos.com., Port - 443
DEBUG     Nov 16 17:31:20 [24574]: --u2d_proto = 2.00
DEBUG     Nov 16 17:31:20 [24574]: Final query string is :
?&serialkey=SERIALKEY&deviceid=DEVICEKEY&fwversion=18.5.1.326&productcode=CN&appmodel=XG106w&appvendor=XN01&useragent=SF&oem=&pkg_sysupdate_version=2&u2d_proto=2.00
DEBUG     Nov 16 17:32:20 [24574]: Response code : 504
DEBUG     Nov 16 17:32:20 [24574]: Response body :

DEBUG     Nov 16 17:32:20 [24574]: Response length : 0
ERROR     Nov 16 17:32:20 [24574]: Response not parsed successfully.
ERROR     Nov 16 17:32:20 [24574]: FATAL : Error in parsing response, exiting.
DEBUG     Nov 16 17:40:35 [29332]: --serial = SERIALKEY
DEBUG     Nov 16 17:40:35 [29332]: --deviceid = DEVICEKEY
DEBUG     Nov 16 17:40:35 [29332]: --fwversion = 18.5.1.326
DEBUG     Nov 16 17:40:35 [29332]: --productcode = CN
DEBUG     Nov 16 17:40:35 [29332]: --model = XG106w
DEBUG     Nov 16 17:40:35 [29332]: --vendor = XN01
DEBUG     Nov 16 17:40:35 [29332]: --pkg_ips_version = 18.18.70
DEBUG     Nov 16 17:40:35 [29332]: --pkg_ips_cv = 18.0
DEBUG     Nov 16 17:40:35 [29332]: --pkg_atp_version = 1.0.0387
DEBUG     Nov 16 17:40:35 [29332]: --pkg_atp_cv = 1.00
DEBUG     Nov 16 17:40:35 [29332]: --pkg_savi_version = 1.0.17282
DEBUG     Nov 16 17:40:35 [29332]: --pkg_savi_cv = 1.00
DEBUG     Nov 16 17:40:35 [29332]: --pkg_avira_version = 1.0.417973
DEBUG     Nov 16 17:40:35 [29332]: --pkg_avira_cv = 4.00
DEBUG     Nov 16 17:40:35 [29332]: --pkg_apfw_version = 11.0.016
DEBUG     Nov 16 17:40:35 [29332]: --pkg_apfw_cv = 1.00
DEBUG     Nov 16 17:40:35 [29332]: --pkg_sslvpn_version = 1.0.009
DEBUG     Nov 16 17:40:35 [29332]: --pkg_sslvpn_cv = 1.02
DEBUG     Nov 16 17:40:35 [29332]: --pkg_ipsec_version = 2.1.001
DEBUG     Nov 16 17:40:35 [29332]: --pkg_ipsec_cv = 1.00
DEBUG     Nov 16 17:40:35 [29332]: --pkg_geoip_version = 2.0.007
DEBUG     Nov 16 17:40:35 [29332]: --pkg_geoip_cv = 1.00
DEBUG     Nov 16 17:40:35 [29332]: --pkg_clientauth_version = 1.0.0019
DEBUG     Nov 16 17:40:35 [29332]: --pkg_clientauth_cv = 2.00
DEBUG     Nov 16 17:40:35 [29332]: --pkg_redfw_version = 3.0.007
DEBUG     Nov 16 17:40:35 [29332]: --pkg_redfw_cv = 2.00
DEBUG     Nov 16 17:40:35 [29332]: --pkg_odt_version = 1.0.001
DEBUG     Nov 16 17:40:35 [29332]: --pkg_odt_cv = 1.00
DEBUG     Nov 16 17:40:35 [29332]: --oem = Sophos
DEBUG     Nov 16 17:40:35 [29332]: --central_mgmt = 1.0
DEBUG     Nov 16 17:40:35 [29332]: --server = u2d.sophos.com
DEBUG     Nov 16 17:40:35 [29332]: --port = 443
DEBUG     Nov 16 17:40:35 [29332]: Added new server : Host - u2d.sophos.com, Port - 443
DEBUG     Nov 16 17:40:35 [29332]: --u2d_proto = 2.00
DEBUG     Nov 16 17:40:35 [29332]: Final query string is :
?&serialkey=SERIALKEY&deviceid=DEVICEKEY&fwversion=18.5.1.326&productcode=CN&appmodel=XG106w&appvendor=XN01&useragent=SF&oem=Sophos&pkg_ips_version=18.18.70&pkg_ips_cv=18.0&pkg_atp_version=1.0.0387&pkg_atp_cv=1.00&pkg_savi_version=1.0.17282&pkg_savi_patch=2&pkg_savi_cv=1.00&pkg_avira_version=1.0.417973&pkg_avira_patch=2&pkg_avira_cv=4.00&pkg_geoip_version=2.0.007&pkg_geoip_cv=1.00&pkg_clientauth_version=1.0.0019&pkg_clientauth_cv=2.00&pkg_apfw_version=11.0.016&pkg_apfw_cv=1.00&pkg_redfw_version=3.0.007&pkg_redfw_cv=2.00&pkg_sslvpn_version=1.0.009&pkg_sslvpn_cv=1.02&pkg_ipsec_version=2.1.001&pkg_ipsec_cv=1.00&central_mgmt=1.0&pkg_odt_version=1.0.001&pkg_odt_cv=1.00&u2d_proto=2.00
DEBUG     Nov 16 17:40:36 [29332]: Response code : 200
DEBUG     Nov 16 17:40:36 [29332]: Response body :
<Up2Date/>

DEBUG     Nov 16 17:40:36 [29332]: Response length : 11
DEBUG     Nov 16 17:56:27 [3520]: --serial = SERIALKEY
DEBUG     Nov 16 17:56:27 [3520]: --deviceid = DEVICEKEY
DEBUG     Nov 16 17:56:27 [3520]: --fwversion = 18.5.1.326
DEBUG     Nov 16 17:56:27 [3520]: --productcode = CN
DEBUG     Nov 16 17:56:27 [3520]: --model = XG106w
DEBUG     Nov 16 17:56:27 [3520]: --vendor = XN01
DEBUG     Nov 16 17:56:27 [3520]: --pkg_sysupdate_version = 2
DEBUG     Nov 16 17:56:27 [3520]: --oem = Sophos
DEBUG     Nov 16 17:56:27 [3520]: --central_mgmt = 1.0
DEBUG     Nov 16 17:56:27 [3520]: --server = u2d.sophos.com
DEBUG     Nov 16 17:56:27 [3520]: --port = 443
DEBUG     Nov 16 17:56:27 [3520]: Added new server : Host - u2d.sophos.com, Port - 443
DEBUG     Nov 16 17:56:27 [3520]: --u2d_proto = 2.00
DEBUG     Nov 16 17:56:27 [3520]: Final query string is :
?&serialkey=SERIALKEY&deviceid=DEVICEKEY&fwversion=18.5.1.326&productcode=CN&appmodel=XG106w&appvendor=XN01&useragent=SF&oem=Sophos&pkg_sysupdate_version=2&central_mgmt=1.0&u2d_proto=2.00
DEBUG     Nov 16 17:56:28 [3520]: Response code : 200
DEBUG     Nov 16 17:56:28 [3520]: Response body :
<Up2Date/>

DEBUG     Nov 16 17:56:28 [3520]: Response length : 11
DEBUG     Nov 16 18:01:23 [5593]: --serial = SERIALKEY
DEBUG     Nov 16 18:01:23 [5593]: --deviceid = DEVICEKEY
DEBUG     Nov 16 18:01:23 [5593]: --fwversion = 18.5.1.326
DEBUG     Nov 16 18:01:23 [5593]: --productcode = CN
DEBUG     Nov 16 18:01:23 [5593]: --model = XG106w
DEBUG     Nov 16 18:01:23 [5593]: --vendor = XN01
DEBUG     Nov 16 18:01:23 [5593]: --pkg_sysupdate_version = 2
DEBUG     Nov 16 18:01:23 [5593]: Added new server : Host - eu-west-1.u2d.sophos.com., Port - 443
DEBUG     Nov 16 18:01:23 [5593]: Added new server : Host - us-west-2.u2d.sophos.com., Port - 443
DEBUG     Nov 16 18:01:23 [5593]: Added new server : Host - ap-northeast-1.u2d.sophos.com., Port - 443
DEBUG     Nov 16 18:01:23 [5593]: --u2d_proto = 2.00
DEBUG     Nov 16 18:01:23 [5593]: Final query string is :
?&serialkey=SERIALKEY&deviceid=DEVICEKEY&fwversion=18.5.1.326&productcode=CN&appmodel=XG106w&appvendor=XN01&useragent=SF&oem=&pkg_sysupdate_version=2&u2d_proto=2.00
DEBUG     Nov 16 18:01:23 [5593]: Response code : 503
DEBUG     Nov 16 18:01:23 [5593]: Response body :
<?xml version="1.0" encoding="iso-8859-1"?>
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN"
         "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en">
 <head>
  <title>503 Service Unavailable</title>
 </head>
 <body>
  <h1>503 Service Unavailable</h1>
 </body>
</html>

DEBUG     Nov 16 18:01:23 [5593]: Response length : 361
ERROR     Nov 16 18:01:23 [5593]: Received invalid top level tag html, expecting Up2Date
ERROR     Nov 16 18:01:23 [5593]: FATAL : Error in parsing response, exiting.

and the up2date_av.log:

XG106w_XN01_SFOS 18.5.1 MR-1-Build326# tail -f -n200 /var/tslog/up2date_av.log
2021-11-15 02:54:47 AM: New savi incremental update successfully done
2021-11-15 06:54:29 AM: Got the lock for updating avira (avira_417958-417959.tar.gz)
2021-11-15 06:54:29 AM:Applying incremental update for avira
2021-11-15 06:54:32 AM: avd still loading signature
2021-11-15 06:54:34 AM: avd still loading signature
2021-11-15 06:54:36 AM: avd still loading signature
2021-11-15 06:54:38 AM: avd still loading signature
2021-11-15 06:54:40 AM: avd still loading signature
2021-11-15 06:54:42 AM: avd still loading signature
2021-11-15 06:54:44 AM: avd still loading signature
2021-11-15 06:54:47 AM: avd still loading signature
2021-11-15 06:54:49 AM: avd still loading signature
2021-11-15 06:54:51 AM: avd still loading signature
2021-11-15 06:54:53 AM: avd still loading signature
2021-11-15 06:54:55 AM: avd still loading signature
2021-11-15 06:54:57 AM: avd still loading signature
2021-11-15 06:54:59 AM: avd still loading signature
2021-11-15 06:55:01 AM: avd still loading signature
2021-11-15 06:55:03 AM: avd still loading signature
2021-11-15 06:55:06 AM: avd still loading signature
2021-11-15 06:55:08 AM: New avira4 inc udate successfully done
2021-11-15 10:57:02 AM: Got the lock for updating avira (avira_417942-417962.tar.gz)
2021-11-15 10:57:02 AM:Applying incremental update for avira
2021-11-15 10:57:06 AM: avd still loading signature
2021-11-15 10:57:08 AM: avd still loading signature
2021-11-15 10:57:10 AM: avd still loading signature
2021-11-15 10:57:12 AM: avd still loading signature
2021-11-15 10:57:15 AM: avd still loading signature
2021-11-15 10:57:17 AM: avd still loading signature
2021-11-15 10:57:19 AM: avd still loading signature
2021-11-15 10:57:21 AM: avd still loading signature
2021-11-15 10:57:23 AM: avd still loading signature
2021-11-15 10:57:25 AM: avd still loading signature
2021-11-15 10:57:27 AM: avd still loading signature
2021-11-15 10:57:29 AM: avd still loading signature
2021-11-15 10:57:31 AM: avd still loading signature
2021-11-15 10:57:33 AM: avd still loading signature
2021-11-15 10:57:35 AM: avd still loading signature
2021-11-15 10:57:38 AM: avd still loading signature
2021-11-15 10:57:40 AM: avd still loading signature
2021-11-15 10:57:42 AM: New avira4 inc udate successfully done
2021-11-15 02:14:34 PM: Got the lock for updating avira (avira_417945-417965.tar.gz)
2021-11-15 02:14:36 PM:Applying incremental update for avira
2021-11-15 02:14:39 PM: avd got restarted due to some error, let's revert new update
2021-11-15 02:14:55 PM: Got the lock for updating savi (savi_17279-17280.tar.gz)
2021-11-15 02:14:55 PM: applying incremental update update
2021-11-15 02:14:55 PM: updating /sdisk/savi/engine signatures
2021-11-15 02:14:55 PM: updating /sdisk/savi/vdl signatures
2021-11-15 02:14:56 PM: avd got restarted due to some error, let's revert new update
2021-11-15 06:09:31 PM: Got the lock for updating avira (avira_417945-417965.tar.gz)
2021-11-15 06:09:32 PM:Applying incremental update for avira
2021-11-15 06:09:35 PM: avd still loading signature
2021-11-15 06:09:37 PM: avd still loading signature
2021-11-15 06:09:39 PM: avd still loading signature
2021-11-15 06:09:41 PM: avd still loading signature
2021-11-15 06:09:43 PM: avd still loading signature
2021-11-15 06:09:45 PM: avd still loading signature
2021-11-15 06:13:48 PM: Got the lock for updating savi (savi_17279-17280.tar.gz)
2021-11-15 06:13:48 PM: applying incremental update update
2021-11-15 06:13:48 PM: updating /sdisk/savi/engine signatures
2021-11-15 06:13:48 PM: updating /sdisk/savi/vdl signatures
2021-11-15 06:13:49 PM: avd still loading signature
2021-11-15 06:13:52 PM: avd still loading signature
2021-11-15 06:13:55 PM: avd still loading signature
2021-11-15 06:13:57 PM: avd still loading signature
2021-11-15 06:13:59 PM: avd still loading signature
2021-11-15 06:14:02 PM: avd still loading signature
2021-11-15 06:14:04 PM: avd still loading signature
2021-11-15 06:14:07 PM: avd still loading signature
2021-11-15 06:14:09 PM: avd still loading signature
2021-11-15 06:14:12 PM: avd still loading signature
2021-11-15 06:14:14 PM: avd still loading signature
2021-11-15 06:14:16 PM: avd still loading signature
2021-11-15 06:14:18 PM: avd still loading signature
2021-11-15 06:14:21 PM: avd still loading signature
2021-11-15 06:14:23 PM: avd still loading signature
2021-11-15 06:14:26 PM: avd still loading signature
2021-11-15 06:14:28 PM: avd still loading signature
2021-11-15 06:14:32 PM: avd got restarted due to some error, let's revert new update
2021-11-15 06:15:33 PM: Got the lock for updating avira (avira_417945-417965.tar.gz)
2021-11-15 06:15:35 PM:Applying incremental update for avira
2021-11-15 06:15:38 PM: avd got restarted due to some error, let's revert new update
2021-11-15 06:19:34 PM: Got the lock for updating avira (avira_417945-417965.tar.gz)
2021-11-15 06:19:36 PM:Applying incremental update for avira
2021-11-15 06:19:40 PM: avd still loading signature
2021-11-15 06:19:42 PM: avd still loading signature
2021-11-15 06:19:44 PM: avd still loading signature
2021-11-15 06:19:46 PM: avd still loading signature
2021-11-15 06:19:49 PM: avd still loading signature
2021-11-15 06:19:51 PM: avd still loading signature
2021-11-15 06:19:53 PM: avd still loading signature
2021-11-15 06:19:55 PM: avd still loading signature
2021-11-15 06:19:57 PM: avd still loading signature
2021-11-15 06:20:00 PM: avd still loading signature
2021-11-15 06:20:02 PM: avd still loading signature
2021-11-15 06:20:04 PM: avd still loading signature
2021-11-15 06:20:07 PM: avd still loading signature
2021-11-15 06:20:09 PM: avd still loading signature
2021-11-15 06:20:11 PM: avd still loading signature
2021-11-15 06:20:13 PM: avd still loading signature
2021-11-15 06:20:15 PM: avd still loading signature
2021-11-15 06:20:18 PM: avd still loading signature
2021-11-15 06:20:20 PM: avd still loading signature
2021-11-15 06:20:22 PM: avd still loading signature
2021-11-15 06:20:24 PM: avd still loading signature
2021-11-15 06:20:27 PM: avd still loading signature
2021-11-15 06:20:29 PM: avd still loading signature
2021-11-15 06:20:31 PM: avd still loading signature
2021-11-15 06:20:34 PM: avd still loading signature
2021-11-15 06:20:36 PM: avd still loading signature
2021-11-15 06:20:38 PM: avd still loading signature
2021-11-15 06:20:40 PM: avd still loading signature
2021-11-15 06:20:42 PM: avd still loading signature
2021-11-15 06:20:45 PM: New avira4 inc udate successfully done
2021-11-15 06:20:49 PM: Got the lock for updating savi (savi_17279-17280.tar.gz)
2021-11-15 06:20:49 PM: applying incremental update update
2021-11-15 06:20:49 PM: updating /sdisk/savi/engine signatures
2021-11-15 06:20:49 PM: updating /sdisk/savi/vdl signatures
2021-11-15 06:20:50 PM: avd still loading signature
2021-11-15 06:20:52 PM: New savi incremental update Failed
2021-11-15 08:32:31 PM: Got the lock for updating savi (savi_17279-17280.tar.gz)
2021-11-15 08:32:31 PM: applying incremental update update
2021-11-15 08:32:31 PM: updating /sdisk/savi/engine signatures
2021-11-15 08:32:31 PM: updating /sdisk/savi/vdl signatures
2021-11-15 08:32:31 PM: avd still loading signature
2021-11-15 08:32:34 PM: New savi incremental update Failed
2021-11-15 09:16:34 PM: Got the lock for updating savi (savi_17279-17280.tar.gz)
2021-11-15 09:16:34 PM: applying incremental update update
2021-11-15 09:16:34 PM: updating /sdisk/savi/engine signatures
2021-11-15 09:16:34 PM: updating /sdisk/savi/vdl signatures
2021-11-15 09:16:34 PM: avd still loading signature
2021-11-15 09:16:36 PM: New savi incremental update Failed
2021-11-16 01:11:29 AM: Got the lock for updating savi (savi_17279-17280.tar.gz)
2021-11-16 01:11:29 AM: applying incremental update update
2021-11-16 01:11:29 AM: updating /sdisk/savi/engine signatures
2021-11-16 01:11:29 AM: updating /sdisk/savi/vdl signatures
2021-11-16 01:11:29 AM: avd still loading signature
2021-11-16 01:11:31 AM: New savi incremental update Failed
2021-11-16 05:11:29 AM: Got the lock for updating savi (savi_17279-17280.tar.gz)
2021-11-16 05:11:29 AM: applying incremental update update
2021-11-16 05:11:29 AM: updating /sdisk/savi/engine signatures
2021-11-16 05:11:29 AM: updating /sdisk/savi/vdl signatures
2021-11-16 05:11:29 AM: avd still loading signature
2021-11-16 05:11:31 AM: New savi incremental update Failed
2021-11-16 09:11:32 AM: Got the lock for updating avira (avira_417950-417970.tar.gz)
2021-11-16 09:11:33 AM:Applying incremental update for avira
2021-11-16 09:11:37 AM: avd still loading signature
2021-11-16 09:11:39 AM: avd still loading signature
2021-11-16 09:11:41 AM: avd still loading signature
2021-11-16 09:11:43 AM: avd still loading signature
2021-11-16 09:11:45 AM: avd still loading signature
2021-11-16 09:11:48 AM: avd still loading signature
2021-11-16 09:11:50 AM: avd still loading signature
2021-11-16 09:11:52 AM: avd still loading signature
2021-11-16 09:11:54 AM: avd still loading signature
2021-11-16 09:11:56 AM: avd still loading signature
2021-11-16 09:11:58 AM: avd still loading signature
2021-11-16 09:12:00 AM: avd still loading signature
2021-11-16 09:12:02 AM: avd still loading signature
2021-11-16 09:12:04 AM: avd still loading signature
2021-11-16 09:12:06 AM: avd still loading signature
2021-11-16 09:12:08 AM: avd still loading signature
2021-11-16 09:12:11 AM: New avira4 inc udate successfully done
2021-11-16 09:12:14 AM: Got the lock for updating savi (savi_17262-17282.tar.gz)
2021-11-16 09:12:14 AM: applying incremental update update
2021-11-16 09:12:14 AM: updating /sdisk/savi/engine signatures
2021-11-16 09:12:14 AM: updating /sdisk/savi/vdl signatures
2021-11-16 09:12:14 AM: avd still loading signature
2021-11-16 09:12:16 AM: New savi incremental update Failed
2021-11-16 01:15:38 PM: Got the lock for updating savi (savi_17282.tar.gz)
2021-11-16 01:15:52 PM:Installing Full sophos update
2021-11-16 01:15:52 PM: avd still loading signature
2021-11-16 01:15:54 PM: avd still loading signature
2021-11-16 01:15:56 PM: avd still loading signature
2021-11-16 01:15:58 PM: avd still loading signature
2021-11-16 01:16:00 PM: avd still loading signature
2021-11-16 01:16:02 PM: avd still loading signature
2021-11-16 01:16:04 PM: avd still loading signature
2021-11-16 01:16:06 PM: avd still loading signature
2021-11-16 01:16:09 PM: avd still loading signature
2021-11-16 01:16:11 PM: avd still loading signature
2021-11-16 01:16:13 PM: avd still loading signature
2021-11-16 01:16:15 PM: New savi full update successfully done
2021-11-16 05:11:32 PM: Got the lock for updating avira (avira_417953-417973.tar.gz)
2021-11-16 05:11:33 PM:Applying incremental update for avira
2021-11-16 05:11:36 PM: avd still loading signature
2021-11-16 05:11:38 PM: avd still loading signature
2021-11-16 05:11:40 PM: avd still loading signature
2021-11-16 05:11:42 PM: avd still loading signature
2021-11-16 05:11:44 PM: avd still loading signature
2021-11-16 05:11:46 PM: avd still loading signature
2021-11-16 05:11:48 PM: avd still loading signature
2021-11-16 05:11:51 PM: avd still loading signature
2021-11-16 05:11:53 PM: avd still loading signature
2021-11-16 05:11:55 PM: avd still loading signature
2021-11-16 05:11:57 PM: avd still loading signature
2021-11-16 05:11:59 PM: avd still loading signature
2021-11-16 05:12:01 PM: avd still loading signature
2021-11-16 05:12:03 PM: avd still loading signature
2021-11-16 05:12:05 PM: New avira4 inc udate successfully done

Reply

0 Dean Andeselic over 3 years ago

Hello and thank you for your help!

This is the u2d.log:

XG106w_XN01_SFOS 18.5.1 MR-1-Build326# tail -f -n200 /var/tslog/u2d.log
DEBUG     Nov 16 17:01:33 [12332]: --fwversion = 18.5.1.326
DEBUG     Nov 16 17:01:33 [12332]: --productcode = CN
DEBUG     Nov 16 17:01:33 [12332]: --model = XG106w
DEBUG     Nov 16 17:01:33 [12332]: --vendor = XN01
DEBUG     Nov 16 17:01:33 [12332]: --pkg_sysupdate_version = 2
DEBUG     Nov 16 17:01:33 [12332]: Added new server : Host - ap-northeast-1.u2d.sophos.com., Port - 443
DEBUG     Nov 16 17:01:33 [12332]: Added new server : Host - eu-west-1.u2d.sophos.com., Port - 443
DEBUG     Nov 16 17:01:33 [12332]: Added new server : Host - us-west-2.u2d.sophos.com., Port - 443
DEBUG     Nov 16 17:01:33 [12332]: --u2d_proto = 2.00
DEBUG     Nov 16 17:01:33 [12332]: Final query string is :
?&serialkey=SERIALKEY&deviceid=DEVICEKEY&fwversion=18.5.1.326&productcode=CN&appmodel=XG106w&appvendor=XN01&useragent=SF&oem=&pkg_sysupdate_version=2&u2d_proto=2.00
DEBUG     Nov 16 17:01:46 [12332]: Response code : 503
DEBUG     Nov 16 17:01:46 [12332]: Response body :
<?xml version="1.0" encoding="iso-8859-1"?>
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN"
         "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en">
 <head>
  <title>503 Service Unavailable</title>
 </head>
 <body>
  <h1>503 Service Unavailable</h1>
 </body>
</html>

DEBUG     Nov 16 17:01:46 [12332]: Response length : 361
ERROR     Nov 16 17:01:46 [12332]: Received invalid top level tag html, expecting Up2Date
ERROR     Nov 16 17:01:46 [12332]: FATAL : Error in parsing response, exiting.
DEBUG     Nov 16 17:10:23 [15880]: --serial = SERIALKEY
DEBUG     Nov 16 17:10:23 [15880]: --deviceid = DEVICEKEY
DEBUG     Nov 16 17:10:23 [15880]: --fwversion = 18.5.1.326
DEBUG     Nov 16 17:10:23 [15880]: --productcode = CN
DEBUG     Nov 16 17:10:23 [15880]: --model = XG106w
DEBUG     Nov 16 17:10:23 [15880]: --vendor = XN01
DEBUG     Nov 16 17:10:23 [15880]: --pkg_ips_version = 18.18.70
DEBUG     Nov 16 17:10:23 [15880]: --pkg_ips_cv = 18.0
DEBUG     Nov 16 17:10:23 [15880]: --pkg_atp_version = 1.0.0387
DEBUG     Nov 16 17:10:23 [15880]: --pkg_atp_cv = 1.00
DEBUG     Nov 16 17:10:23 [15880]: --pkg_savi_version = 1.0.17282
DEBUG     Nov 16 17:10:23 [15880]: --pkg_savi_cv = 1.00
DEBUG     Nov 16 17:10:23 [15880]: --pkg_avira_version = 1.0.417970
DEBUG     Nov 16 17:10:23 [15880]: --pkg_avira_cv = 4.00
DEBUG     Nov 16 17:10:23 [15880]: --pkg_apfw_version = 11.0.016
DEBUG     Nov 16 17:10:23 [15880]: --pkg_apfw_cv = 1.00
DEBUG     Nov 16 17:10:23 [15880]: --pkg_sslvpn_version = 1.0.009
DEBUG     Nov 16 17:10:23 [15880]: --pkg_sslvpn_cv = 1.02
DEBUG     Nov 16 17:10:23 [15880]: --pkg_ipsec_version = 2.1.001
DEBUG     Nov 16 17:10:23 [15880]: --pkg_ipsec_cv = 1.00
DEBUG     Nov 16 17:10:23 [15880]: --pkg_geoip_version = 2.0.007
DEBUG     Nov 16 17:10:23 [15880]: --pkg_geoip_cv = 1.00
DEBUG     Nov 16 17:10:23 [15880]: --pkg_clientauth_version = 1.0.0019
DEBUG     Nov 16 17:10:23 [15880]: --pkg_clientauth_cv = 2.00
DEBUG     Nov 16 17:10:23 [15880]: --pkg_redfw_version = 3.0.007
DEBUG     Nov 16 17:10:23 [15880]: --pkg_redfw_cv = 2.00
DEBUG     Nov 16 17:10:23 [15880]: --pkg_odt_version = 1.0.001
DEBUG     Nov 16 17:10:23 [15880]: --pkg_odt_cv = 1.00
DEBUG     Nov 16 17:10:23 [15880]: --oem = Sophos
DEBUG     Nov 16 17:10:23 [15880]: --central_mgmt = 1.0
DEBUG     Nov 16 17:10:23 [15880]: --server = u2d.sophos.com
DEBUG     Nov 16 17:10:23 [15880]: --port = 443
DEBUG     Nov 16 17:10:23 [15880]: Added new server : Host - u2d.sophos.com, Port - 443
DEBUG     Nov 16 17:10:23 [15880]: --u2d_proto = 2.00
DEBUG     Nov 16 17:10:23 [15880]: Final query string is :
?&serialkey=SERIALKEY&deviceid=DEVICEKEY&fwversion=18.5.1.326&productcode=CN&appmodel=XG106w&appvendor=XN01&useragent=SF&oem=Sophos&pkg_ips_version=18.18.70&pkg_ips_cv=18.0&pkg_atp_version=1.0.0387&pkg_atp_cv=1.00&pkg_savi_version=1.0.17282&pkg_savi_patch=2&pkg_savi_cv=1.00&pkg_avira_version=1.0.417970&pkg_avira_patch=2&pkg_avira_cv=4.00&pkg_geoip_version=2.0.007&pkg_geoip_cv=1.00&pkg_clientauth_version=1.0.0019&pkg_clientauth_cv=2.00&pkg_apfw_version=11.0.016&pkg_apfw_cv=1.00&pkg_redfw_version=3.0.007&pkg_redfw_cv=2.00&pkg_sslvpn_version=1.0.009&pkg_sslvpn_cv=1.02&pkg_ipsec_version=2.1.001&pkg_ipsec_cv=1.00&central_mgmt=1.0&pkg_odt_version=1.0.001&pkg_odt_cv=1.00&u2d_proto=2.00
DEBUG     Nov 16 17:10:24 [15880]: Response code : 200
DEBUG     Nov 16 17:10:24 [15880]: Response body :
<Up2Date>
  <Package u2dtype="pattern">
    <File name="avira_4.00_1.0.417973_fdiff20.tar.gz.gpg">
      <location>https://d30ncyzaneb4q0.cloudfront.net/avira_4.00_1.0.417973_fdiff20.tar.gz.gpg</location>
      <version>1.0.417973</version>
      <size>9477413</size>
      <md5sum>a89e8633bf992bb95325953696787edb</md5sum>
      <module>avira</module>
      <cv>4.00</cv>
      <type>fdiff20</type>
    </File>
  </Package>
</Up2Date>

DEBUG     Nov 16 17:10:24 [15880]: Response length : 436
DEBUG     Nov 16 17:10:24 [15880]: Received name : avira_4.00_1.0.417973_fdiff20.tar.gz.gpg
DEBUG     Nov 16 17:10:24 [15880]: Received location : https://d30ncyzaneb4q0.cloudfront.net/avira_4.00_1.0.417973_fdiff20.tar.gz.gpg
DEBUG     Nov 16 17:10:24 [15880]: Received version : 1.0.417973
DEBUG     Nov 16 17:10:24 [15880]: Received size : 9477413
DEBUG     Nov 16 17:10:24 [15880]: Received md5sum : a89e8633bf992bb95325953696787edb
DEBUG     Nov 16 17:10:24 [15880]: Received module : avira
DEBUG     Nov 16 17:10:24 [15880]: Received cv : 4.00
DEBUG     Nov 16 17:10:24 [15880]: Received type : fdiff20
Tue Nov 16 17:10:28 2021 pt_dload_checker: Starting download for file avira_4.00_1.0.417973_fdiff20.tar.gz.gpg
Tue Nov 16 17:11:28 2021 pt_dload_checker: Download completed for file avira_4.00_1.0.417973_fdiff20.tar.gz.gpg
gpg: Signature made Tue Nov 16 15:09:25 2021 CET using RSA key ID 6A20EB0B
gpg: NOTE: trustdb not writable
gpg: Good signature from "Sophos Up2Date Server <updates@sophos.com>"
Tue Nov 16 17:11:30 2021 pt_dload_checker: Download for file avira_4.00_1.0.417973_fdiff20.tar.gz.gpg passed integrity and gpg checks
Tue Nov 16 17:11:31 2021 pt_dload_checker: Either FILE or MSID received in U2DVERSION is blank, avira_417953-417973.tar.gz,
Tue Nov 16 17:11:31 2021 pt_dload_checker: Current avira patterns are at /content/avira_4.00/1.0.417970
Tue Nov 16 17:11:31 2021 pt_dload_checker: New updated patterns are now at /content/avira_4.00/1.0.417973
Tue Nov 16 17:12:05 2021 pt_dload_checker: Updated signature db for avira, version = 1.0.417973.
Tue Nov 16 17:12:05 2021 pt_dload_checker: Deleted pattern for module avira, version = 1.0.417970 at /content/avira_4.00/1.0.417970.
DEBUG     Nov 16 17:26:25 [22648]: --serial = SERIALKEY
DEBUG     Nov 16 17:26:25 [22648]: --deviceid = DEVICEKEY
DEBUG     Nov 16 17:26:25 [22648]: --fwversion = 18.5.1.326
DEBUG     Nov 16 17:26:25 [22648]: --productcode = CN
DEBUG     Nov 16 17:26:25 [22648]: --model = XG106w
DEBUG     Nov 16 17:26:25 [22648]: --vendor = XN01
DEBUG     Nov 16 17:26:25 [22648]: --pkg_sysupdate_version = 2
DEBUG     Nov 16 17:26:25 [22648]: --oem = Sophos
DEBUG     Nov 16 17:26:25 [22648]: --central_mgmt = 1.0
DEBUG     Nov 16 17:26:25 [22648]: --server = u2d.sophos.com
DEBUG     Nov 16 17:26:25 [22648]: --port = 443
DEBUG     Nov 16 17:26:25 [22648]: Added new server : Host - u2d.sophos.com, Port - 443
DEBUG     Nov 16 17:26:25 [22648]: --u2d_proto = 2.00
DEBUG     Nov 16 17:26:25 [22648]: Final query string is :
?&serialkey=SERIALKEY&deviceid=DEVICEKEY&fwversion=18.5.1.326&productcode=CN&appmodel=XG106w&appvendor=XN01&useragent=SF&oem=Sophos&pkg_sysupdate_version=2&central_mgmt=1.0&u2d_proto=2.00
DEBUG     Nov 16 17:26:25 [22648]: Response code : 200
DEBUG     Nov 16 17:26:25 [22648]: Response body :
<Up2Date/>

DEBUG     Nov 16 17:26:25 [22648]: Response length : 11
DEBUG     Nov 16 17:31:20 [24574]: --serial = SERIALKEY
DEBUG     Nov 16 17:31:20 [24574]: --deviceid = DEVICEKEY
DEBUG     Nov 16 17:31:20 [24574]: --fwversion = 18.5.1.326
DEBUG     Nov 16 17:31:20 [24574]: --productcode = CN
DEBUG     Nov 16 17:31:20 [24574]: --model = XG106w
DEBUG     Nov 16 17:31:20 [24574]: --vendor = XN01
DEBUG     Nov 16 17:31:20 [24574]: --pkg_sysupdate_version = 2
DEBUG     Nov 16 17:31:20 [24574]: Added new server : Host - eu-west-1.u2d.sophos.com., Port - 443
DEBUG     Nov 16 17:31:20 [24574]: Added new server : Host - us-west-2.u2d.sophos.com., Port - 443
DEBUG     Nov 16 17:31:20 [24574]: Added new server : Host - ap-northeast-1.u2d.sophos.com., Port - 443
DEBUG     Nov 16 17:31:20 [24574]: --u2d_proto = 2.00
DEBUG     Nov 16 17:31:20 [24574]: Final query string is :
?&serialkey=SERIALKEY&deviceid=DEVICEKEY&fwversion=18.5.1.326&productcode=CN&appmodel=XG106w&appvendor=XN01&useragent=SF&oem=&pkg_sysupdate_version=2&u2d_proto=2.00
DEBUG     Nov 16 17:32:20 [24574]: Response code : 504
DEBUG     Nov 16 17:32:20 [24574]: Response body :

DEBUG     Nov 16 17:32:20 [24574]: Response length : 0
ERROR     Nov 16 17:32:20 [24574]: Response not parsed successfully.
ERROR     Nov 16 17:32:20 [24574]: FATAL : Error in parsing response, exiting.
DEBUG     Nov 16 17:40:35 [29332]: --serial = SERIALKEY
DEBUG     Nov 16 17:40:35 [29332]: --deviceid = DEVICEKEY
DEBUG     Nov 16 17:40:35 [29332]: --fwversion = 18.5.1.326
DEBUG     Nov 16 17:40:35 [29332]: --productcode = CN
DEBUG     Nov 16 17:40:35 [29332]: --model = XG106w
DEBUG     Nov 16 17:40:35 [29332]: --vendor = XN01
DEBUG     Nov 16 17:40:35 [29332]: --pkg_ips_version = 18.18.70
DEBUG     Nov 16 17:40:35 [29332]: --pkg_ips_cv = 18.0
DEBUG     Nov 16 17:40:35 [29332]: --pkg_atp_version = 1.0.0387
DEBUG     Nov 16 17:40:35 [29332]: --pkg_atp_cv = 1.00
DEBUG     Nov 16 17:40:35 [29332]: --pkg_savi_version = 1.0.17282
DEBUG     Nov 16 17:40:35 [29332]: --pkg_savi_cv = 1.00
DEBUG     Nov 16 17:40:35 [29332]: --pkg_avira_version = 1.0.417973
DEBUG     Nov 16 17:40:35 [29332]: --pkg_avira_cv = 4.00
DEBUG     Nov 16 17:40:35 [29332]: --pkg_apfw_version = 11.0.016
DEBUG     Nov 16 17:40:35 [29332]: --pkg_apfw_cv = 1.00
DEBUG     Nov 16 17:40:35 [29332]: --pkg_sslvpn_version = 1.0.009
DEBUG     Nov 16 17:40:35 [29332]: --pkg_sslvpn_cv = 1.02
DEBUG     Nov 16 17:40:35 [29332]: --pkg_ipsec_version = 2.1.001
DEBUG     Nov 16 17:40:35 [29332]: --pkg_ipsec_cv = 1.00
DEBUG     Nov 16 17:40:35 [29332]: --pkg_geoip_version = 2.0.007
DEBUG     Nov 16 17:40:35 [29332]: --pkg_geoip_cv = 1.00
DEBUG     Nov 16 17:40:35 [29332]: --pkg_clientauth_version = 1.0.0019
DEBUG     Nov 16 17:40:35 [29332]: --pkg_clientauth_cv = 2.00
DEBUG     Nov 16 17:40:35 [29332]: --pkg_redfw_version = 3.0.007
DEBUG     Nov 16 17:40:35 [29332]: --pkg_redfw_cv = 2.00
DEBUG     Nov 16 17:40:35 [29332]: --pkg_odt_version = 1.0.001
DEBUG     Nov 16 17:40:35 [29332]: --pkg_odt_cv = 1.00
DEBUG     Nov 16 17:40:35 [29332]: --oem = Sophos
DEBUG     Nov 16 17:40:35 [29332]: --central_mgmt = 1.0
DEBUG     Nov 16 17:40:35 [29332]: --server = u2d.sophos.com
DEBUG     Nov 16 17:40:35 [29332]: --port = 443
DEBUG     Nov 16 17:40:35 [29332]: Added new server : Host - u2d.sophos.com, Port - 443
DEBUG     Nov 16 17:40:35 [29332]: --u2d_proto = 2.00
DEBUG     Nov 16 17:40:35 [29332]: Final query string is :
?&serialkey=SERIALKEY&deviceid=DEVICEKEY&fwversion=18.5.1.326&productcode=CN&appmodel=XG106w&appvendor=XN01&useragent=SF&oem=Sophos&pkg_ips_version=18.18.70&pkg_ips_cv=18.0&pkg_atp_version=1.0.0387&pkg_atp_cv=1.00&pkg_savi_version=1.0.17282&pkg_savi_patch=2&pkg_savi_cv=1.00&pkg_avira_version=1.0.417973&pkg_avira_patch=2&pkg_avira_cv=4.00&pkg_geoip_version=2.0.007&pkg_geoip_cv=1.00&pkg_clientauth_version=1.0.0019&pkg_clientauth_cv=2.00&pkg_apfw_version=11.0.016&pkg_apfw_cv=1.00&pkg_redfw_version=3.0.007&pkg_redfw_cv=2.00&pkg_sslvpn_version=1.0.009&pkg_sslvpn_cv=1.02&pkg_ipsec_version=2.1.001&pkg_ipsec_cv=1.00&central_mgmt=1.0&pkg_odt_version=1.0.001&pkg_odt_cv=1.00&u2d_proto=2.00
DEBUG     Nov 16 17:40:36 [29332]: Response code : 200
DEBUG     Nov 16 17:40:36 [29332]: Response body :
<Up2Date/>

DEBUG     Nov 16 17:40:36 [29332]: Response length : 11
DEBUG     Nov 16 17:56:27 [3520]: --serial = SERIALKEY
DEBUG     Nov 16 17:56:27 [3520]: --deviceid = DEVICEKEY
DEBUG     Nov 16 17:56:27 [3520]: --fwversion = 18.5.1.326
DEBUG     Nov 16 17:56:27 [3520]: --productcode = CN
DEBUG     Nov 16 17:56:27 [3520]: --model = XG106w
DEBUG     Nov 16 17:56:27 [3520]: --vendor = XN01
DEBUG     Nov 16 17:56:27 [3520]: --pkg_sysupdate_version = 2
DEBUG     Nov 16 17:56:27 [3520]: --oem = Sophos
DEBUG     Nov 16 17:56:27 [3520]: --central_mgmt = 1.0
DEBUG     Nov 16 17:56:27 [3520]: --server = u2d.sophos.com
DEBUG     Nov 16 17:56:27 [3520]: --port = 443
DEBUG     Nov 16 17:56:27 [3520]: Added new server : Host - u2d.sophos.com, Port - 443
DEBUG     Nov 16 17:56:27 [3520]: --u2d_proto = 2.00
DEBUG     Nov 16 17:56:27 [3520]: Final query string is :
?&serialkey=SERIALKEY&deviceid=DEVICEKEY&fwversion=18.5.1.326&productcode=CN&appmodel=XG106w&appvendor=XN01&useragent=SF&oem=Sophos&pkg_sysupdate_version=2&central_mgmt=1.0&u2d_proto=2.00
DEBUG     Nov 16 17:56:28 [3520]: Response code : 200
DEBUG     Nov 16 17:56:28 [3520]: Response body :
<Up2Date/>

DEBUG     Nov 16 17:56:28 [3520]: Response length : 11
DEBUG     Nov 16 18:01:23 [5593]: --serial = SERIALKEY
DEBUG     Nov 16 18:01:23 [5593]: --deviceid = DEVICEKEY
DEBUG     Nov 16 18:01:23 [5593]: --fwversion = 18.5.1.326
DEBUG     Nov 16 18:01:23 [5593]: --productcode = CN
DEBUG     Nov 16 18:01:23 [5593]: --model = XG106w
DEBUG     Nov 16 18:01:23 [5593]: --vendor = XN01
DEBUG     Nov 16 18:01:23 [5593]: --pkg_sysupdate_version = 2
DEBUG     Nov 16 18:01:23 [5593]: Added new server : Host - eu-west-1.u2d.sophos.com., Port - 443
DEBUG     Nov 16 18:01:23 [5593]: Added new server : Host - us-west-2.u2d.sophos.com., Port - 443
DEBUG     Nov 16 18:01:23 [5593]: Added new server : Host - ap-northeast-1.u2d.sophos.com., Port - 443
DEBUG     Nov 16 18:01:23 [5593]: --u2d_proto = 2.00
DEBUG     Nov 16 18:01:23 [5593]: Final query string is :
?&serialkey=SERIALKEY&deviceid=DEVICEKEY&fwversion=18.5.1.326&productcode=CN&appmodel=XG106w&appvendor=XN01&useragent=SF&oem=&pkg_sysupdate_version=2&u2d_proto=2.00
DEBUG     Nov 16 18:01:23 [5593]: Response code : 503
DEBUG     Nov 16 18:01:23 [5593]: Response body :
<?xml version="1.0" encoding="iso-8859-1"?>
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN"
         "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en">
 <head>
  <title>503 Service Unavailable</title>
 </head>
 <body>
  <h1>503 Service Unavailable</h1>
 </body>
</html>

DEBUG     Nov 16 18:01:23 [5593]: Response length : 361
ERROR     Nov 16 18:01:23 [5593]: Received invalid top level tag html, expecting Up2Date
ERROR     Nov 16 18:01:23 [5593]: FATAL : Error in parsing response, exiting.

and the up2date_av.log:

XG106w_XN01_SFOS 18.5.1 MR-1-Build326# tail -f -n200 /var/tslog/up2date_av.log
2021-11-15 02:54:47 AM: New savi incremental update successfully done
2021-11-15 06:54:29 AM: Got the lock for updating avira (avira_417958-417959.tar.gz)
2021-11-15 06:54:29 AM:Applying incremental update for avira
2021-11-15 06:54:32 AM: avd still loading signature
2021-11-15 06:54:34 AM: avd still loading signature
2021-11-15 06:54:36 AM: avd still loading signature
2021-11-15 06:54:38 AM: avd still loading signature
2021-11-15 06:54:40 AM: avd still loading signature
2021-11-15 06:54:42 AM: avd still loading signature
2021-11-15 06:54:44 AM: avd still loading signature
2021-11-15 06:54:47 AM: avd still loading signature
2021-11-15 06:54:49 AM: avd still loading signature
2021-11-15 06:54:51 AM: avd still loading signature
2021-11-15 06:54:53 AM: avd still loading signature
2021-11-15 06:54:55 AM: avd still loading signature
2021-11-15 06:54:57 AM: avd still loading signature
2021-11-15 06:54:59 AM: avd still loading signature
2021-11-15 06:55:01 AM: avd still loading signature
2021-11-15 06:55:03 AM: avd still loading signature
2021-11-15 06:55:06 AM: avd still loading signature
2021-11-15 06:55:08 AM: New avira4 inc udate successfully done
2021-11-15 10:57:02 AM: Got the lock for updating avira (avira_417942-417962.tar.gz)
2021-11-15 10:57:02 AM:Applying incremental update for avira
2021-11-15 10:57:06 AM: avd still loading signature
2021-11-15 10:57:08 AM: avd still loading signature
2021-11-15 10:57:10 AM: avd still loading signature
2021-11-15 10:57:12 AM: avd still loading signature
2021-11-15 10:57:15 AM: avd still loading signature
2021-11-15 10:57:17 AM: avd still loading signature
2021-11-15 10:57:19 AM: avd still loading signature
2021-11-15 10:57:21 AM: avd still loading signature
2021-11-15 10:57:23 AM: avd still loading signature
2021-11-15 10:57:25 AM: avd still loading signature
2021-11-15 10:57:27 AM: avd still loading signature
2021-11-15 10:57:29 AM: avd still loading signature
2021-11-15 10:57:31 AM: avd still loading signature
2021-11-15 10:57:33 AM: avd still loading signature
2021-11-15 10:57:35 AM: avd still loading signature
2021-11-15 10:57:38 AM: avd still loading signature
2021-11-15 10:57:40 AM: avd still loading signature
2021-11-15 10:57:42 AM: New avira4 inc udate successfully done
2021-11-15 02:14:34 PM: Got the lock for updating avira (avira_417945-417965.tar.gz)
2021-11-15 02:14:36 PM:Applying incremental update for avira
2021-11-15 02:14:39 PM: avd got restarted due to some error, let's revert new update
2021-11-15 02:14:55 PM: Got the lock for updating savi (savi_17279-17280.tar.gz)
2021-11-15 02:14:55 PM: applying incremental update update
2021-11-15 02:14:55 PM: updating /sdisk/savi/engine signatures
2021-11-15 02:14:55 PM: updating /sdisk/savi/vdl signatures
2021-11-15 02:14:56 PM: avd got restarted due to some error, let's revert new update
2021-11-15 06:09:31 PM: Got the lock for updating avira (avira_417945-417965.tar.gz)
2021-11-15 06:09:32 PM:Applying incremental update for avira
2021-11-15 06:09:35 PM: avd still loading signature
2021-11-15 06:09:37 PM: avd still loading signature
2021-11-15 06:09:39 PM: avd still loading signature
2021-11-15 06:09:41 PM: avd still loading signature
2021-11-15 06:09:43 PM: avd still loading signature
2021-11-15 06:09:45 PM: avd still loading signature
2021-11-15 06:13:48 PM: Got the lock for updating savi (savi_17279-17280.tar.gz)
2021-11-15 06:13:48 PM: applying incremental update update
2021-11-15 06:13:48 PM: updating /sdisk/savi/engine signatures
2021-11-15 06:13:48 PM: updating /sdisk/savi/vdl signatures
2021-11-15 06:13:49 PM: avd still loading signature
2021-11-15 06:13:52 PM: avd still loading signature
2021-11-15 06:13:55 PM: avd still loading signature
2021-11-15 06:13:57 PM: avd still loading signature
2021-11-15 06:13:59 PM: avd still loading signature
2021-11-15 06:14:02 PM: avd still loading signature
2021-11-15 06:14:04 PM: avd still loading signature
2021-11-15 06:14:07 PM: avd still loading signature
2021-11-15 06:14:09 PM: avd still loading signature
2021-11-15 06:14:12 PM: avd still loading signature
2021-11-15 06:14:14 PM: avd still loading signature
2021-11-15 06:14:16 PM: avd still loading signature
2021-11-15 06:14:18 PM: avd still loading signature
2021-11-15 06:14:21 PM: avd still loading signature
2021-11-15 06:14:23 PM: avd still loading signature
2021-11-15 06:14:26 PM: avd still loading signature
2021-11-15 06:14:28 PM: avd still loading signature
2021-11-15 06:14:32 PM: avd got restarted due to some error, let's revert new update
2021-11-15 06:15:33 PM: Got the lock for updating avira (avira_417945-417965.tar.gz)
2021-11-15 06:15:35 PM:Applying incremental update for avira
2021-11-15 06:15:38 PM: avd got restarted due to some error, let's revert new update
2021-11-15 06:19:34 PM: Got the lock for updating avira (avira_417945-417965.tar.gz)
2021-11-15 06:19:36 PM:Applying incremental update for avira
2021-11-15 06:19:40 PM: avd still loading signature
2021-11-15 06:19:42 PM: avd still loading signature
2021-11-15 06:19:44 PM: avd still loading signature
2021-11-15 06:19:46 PM: avd still loading signature
2021-11-15 06:19:49 PM: avd still loading signature
2021-11-15 06:19:51 PM: avd still loading signature
2021-11-15 06:19:53 PM: avd still loading signature
2021-11-15 06:19:55 PM: avd still loading signature
2021-11-15 06:19:57 PM: avd still loading signature
2021-11-15 06:20:00 PM: avd still loading signature
2021-11-15 06:20:02 PM: avd still loading signature
2021-11-15 06:20:04 PM: avd still loading signature
2021-11-15 06:20:07 PM: avd still loading signature
2021-11-15 06:20:09 PM: avd still loading signature
2021-11-15 06:20:11 PM: avd still loading signature
2021-11-15 06:20:13 PM: avd still loading signature
2021-11-15 06:20:15 PM: avd still loading signature
2021-11-15 06:20:18 PM: avd still loading signature
2021-11-15 06:20:20 PM: avd still loading signature
2021-11-15 06:20:22 PM: avd still loading signature
2021-11-15 06:20:24 PM: avd still loading signature
2021-11-15 06:20:27 PM: avd still loading signature
2021-11-15 06:20:29 PM: avd still loading signature
2021-11-15 06:20:31 PM: avd still loading signature
2021-11-15 06:20:34 PM: avd still loading signature
2021-11-15 06:20:36 PM: avd still loading signature
2021-11-15 06:20:38 PM: avd still loading signature
2021-11-15 06:20:40 PM: avd still loading signature
2021-11-15 06:20:42 PM: avd still loading signature
2021-11-15 06:20:45 PM: New avira4 inc udate successfully done
2021-11-15 06:20:49 PM: Got the lock for updating savi (savi_17279-17280.tar.gz)
2021-11-15 06:20:49 PM: applying incremental update update
2021-11-15 06:20:49 PM: updating /sdisk/savi/engine signatures
2021-11-15 06:20:49 PM: updating /sdisk/savi/vdl signatures
2021-11-15 06:20:50 PM: avd still loading signature
2021-11-15 06:20:52 PM: New savi incremental update Failed
2021-11-15 08:32:31 PM: Got the lock for updating savi (savi_17279-17280.tar.gz)
2021-11-15 08:32:31 PM: applying incremental update update
2021-11-15 08:32:31 PM: updating /sdisk/savi/engine signatures
2021-11-15 08:32:31 PM: updating /sdisk/savi/vdl signatures
2021-11-15 08:32:31 PM: avd still loading signature
2021-11-15 08:32:34 PM: New savi incremental update Failed
2021-11-15 09:16:34 PM: Got the lock for updating savi (savi_17279-17280.tar.gz)
2021-11-15 09:16:34 PM: applying incremental update update
2021-11-15 09:16:34 PM: updating /sdisk/savi/engine signatures
2021-11-15 09:16:34 PM: updating /sdisk/savi/vdl signatures
2021-11-15 09:16:34 PM: avd still loading signature
2021-11-15 09:16:36 PM: New savi incremental update Failed
2021-11-16 01:11:29 AM: Got the lock for updating savi (savi_17279-17280.tar.gz)
2021-11-16 01:11:29 AM: applying incremental update update
2021-11-16 01:11:29 AM: updating /sdisk/savi/engine signatures
2021-11-16 01:11:29 AM: updating /sdisk/savi/vdl signatures
2021-11-16 01:11:29 AM: avd still loading signature
2021-11-16 01:11:31 AM: New savi incremental update Failed
2021-11-16 05:11:29 AM: Got the lock for updating savi (savi_17279-17280.tar.gz)
2021-11-16 05:11:29 AM: applying incremental update update
2021-11-16 05:11:29 AM: updating /sdisk/savi/engine signatures
2021-11-16 05:11:29 AM: updating /sdisk/savi/vdl signatures
2021-11-16 05:11:29 AM: avd still loading signature
2021-11-16 05:11:31 AM: New savi incremental update Failed
2021-11-16 09:11:32 AM: Got the lock for updating avira (avira_417950-417970.tar.gz)
2021-11-16 09:11:33 AM:Applying incremental update for avira
2021-11-16 09:11:37 AM: avd still loading signature
2021-11-16 09:11:39 AM: avd still loading signature
2021-11-16 09:11:41 AM: avd still loading signature
2021-11-16 09:11:43 AM: avd still loading signature
2021-11-16 09:11:45 AM: avd still loading signature
2021-11-16 09:11:48 AM: avd still loading signature
2021-11-16 09:11:50 AM: avd still loading signature
2021-11-16 09:11:52 AM: avd still loading signature
2021-11-16 09:11:54 AM: avd still loading signature
2021-11-16 09:11:56 AM: avd still loading signature
2021-11-16 09:11:58 AM: avd still loading signature
2021-11-16 09:12:00 AM: avd still loading signature
2021-11-16 09:12:02 AM: avd still loading signature
2021-11-16 09:12:04 AM: avd still loading signature
2021-11-16 09:12:06 AM: avd still loading signature
2021-11-16 09:12:08 AM: avd still loading signature
2021-11-16 09:12:11 AM: New avira4 inc udate successfully done
2021-11-16 09:12:14 AM: Got the lock for updating savi (savi_17262-17282.tar.gz)
2021-11-16 09:12:14 AM: applying incremental update update
2021-11-16 09:12:14 AM: updating /sdisk/savi/engine signatures
2021-11-16 09:12:14 AM: updating /sdisk/savi/vdl signatures
2021-11-16 09:12:14 AM: avd still loading signature
2021-11-16 09:12:16 AM: New savi incremental update Failed
2021-11-16 01:15:38 PM: Got the lock for updating savi (savi_17282.tar.gz)
2021-11-16 01:15:52 PM:Installing Full sophos update
2021-11-16 01:15:52 PM: avd still loading signature
2021-11-16 01:15:54 PM: avd still loading signature
2021-11-16 01:15:56 PM: avd still loading signature
2021-11-16 01:15:58 PM: avd still loading signature
2021-11-16 01:16:00 PM: avd still loading signature
2021-11-16 01:16:02 PM: avd still loading signature
2021-11-16 01:16:04 PM: avd still loading signature
2021-11-16 01:16:06 PM: avd still loading signature
2021-11-16 01:16:09 PM: avd still loading signature
2021-11-16 01:16:11 PM: avd still loading signature
2021-11-16 01:16:13 PM: avd still loading signature
2021-11-16 01:16:15 PM: New savi full update successfully done
2021-11-16 05:11:32 PM: Got the lock for updating avira (avira_417953-417973.tar.gz)
2021-11-16 05:11:33 PM:Applying incremental update for avira
2021-11-16 05:11:36 PM: avd still loading signature
2021-11-16 05:11:38 PM: avd still loading signature
2021-11-16 05:11:40 PM: avd still loading signature
2021-11-16 05:11:42 PM: avd still loading signature
2021-11-16 05:11:44 PM: avd still loading signature
2021-11-16 05:11:46 PM: avd still loading signature
2021-11-16 05:11:48 PM: avd still loading signature
2021-11-16 05:11:51 PM: avd still loading signature
2021-11-16 05:11:53 PM: avd still loading signature
2021-11-16 05:11:55 PM: avd still loading signature
2021-11-16 05:11:57 PM: avd still loading signature
2021-11-16 05:11:59 PM: avd still loading signature
2021-11-16 05:12:01 PM: avd still loading signature
2021-11-16 05:12:03 PM: avd still loading signature
2021-11-16 05:12:05 PM: New avira4 inc udate successfully done

Children

0 LHerzog over 3 years ago in reply to Dean Andeselic

Hi, so is there still any problem? The av update logs were showing errors that seem to have been resolved. did you do something?
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+1 Dean Andeselic over 3 years ago in reply to LHerzog

I followed the link and ran this:

Sophos AV update failed - broken all web access when malware enabled - This keeps happening

"mv /content/u2d/pattern /content/u2d/pattern.org
This will rename the pattern file to pattern.org.
Now update the pattern files with the GUI using System > Administration > Updates.
Give the firewall some time to succeed the update process."

From the thread.

It worked for me last time without break XG.

then I reactivated the virus protection and tested it. Emails and websites could be opened normally again.
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0 LHerzog over 3 years ago in reply to Dean Andeselic

thanks for the feedback. Good, you could solve it without Sophos Support!
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0 Andre Thibodeau over 3 years ago in reply to LHerzog

Same issue just happened to me after a power failure. Updating the pattern files then restarting the AV service resolved issue.

André
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