Sophos XG starting Login Failed

Clear the cache or try another browser. It might be the captcha you do not see. 

Another point: Console can give you a RESET of the Password. 

I tried accessing it via my phone too and still no good. No Captcha being presented and I don't remember one ever existing either.

By 'Console' do you mean plug in a keyboard and monitor directly to the device? If so, I will give that a go this evening.

I tried accessing it via my phone too and still no good. No Captcha being presented and I don't remember one ever existing either.

By 'Console' do you mean plug in a keyboard and monitor directly to the device? If so, I will give that a go this evening.

Hi RichardHill,

Yes, you could access your firewall via keyboard and monitor. However, you could also set up a console connection to your firewall; check out the following KBA: 

• Sophos Firewall: How to setup a serial connection with a console cable

If you can't access the firewall via SSH, I'd suggest following the steps to rest the admin password.

To reset the admin password, check out the following KBA:

• Sophos Firewall: Reset the admin password

Thanks,

Tried logging in directly and I've been greeted by a password box which I don't have the password for. 

Is there any way to boot from a USB to edit the login files like you can with most Linux boxes?

Hi RichardHill,

Thanks for the update. Try the following steps if you're connected through the console, and the firmware version is SFOS 17.5 and later.

1. Enter the incorrect password.
2. In the second Password: prompt, enter the command RESET (this must be all uppercase) as the password.
3. Select 4. Reset password for the admin user.
4. Type y and then click Enter to reset the admin password to factory default.

Thanks,