Important note about SSL VPN compatibility for 20.0 MR1 with EoL SFOS versions and UTM9 OS. Learn more in the release notes.

This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Could not import the configuration from the selected firewall - Sophos Central

Im a bit lost in this; see a lot of potential in managing the XG firewalls from Sophos Central (we also use it for Endpoint, wireless, encryption, etc).

Adding the XG to Central was easy, so was accepting. Then I tried to create a a firewall group and would like to import the config from the existing firewall. When choosing the firewall and clicking save the process starts. After some time it will give the message:

Could not import the configuration from the selected firewall. with a red exclamation mark in front of it.

I can however perfectly manage the firewall through Sophos Central so connection seems fine.

It may have something to do that at this moment the firewall I am configuring is still behind a UTM hence behind a NAT device and it may need to have some ports opened, however that imho would defeat partly the power of Central management.

How can I troubleshoot what goes wrong with this import?



This thread was automatically locked due to age.
Parents
  • Hi , it does report the specific error on failures, but unfortunately, it seems this is not so obvious to discover. If you click on the red exclamation mark, it will show you a tool tip listing any areas that were problematic. there are a couple improvements pending that will fix problems with NAT rules and device access settings that cause failures today, but if you have anything that you cant make sense of, please let me know. 

    , the import only works with firewall running the latest v18 MR4 firmware. once you have firewalls upgraded to the latest version, they should be available for import.

Reply
  • Hi , it does report the specific error on failures, but unfortunately, it seems this is not so obvious to discover. If you click on the red exclamation mark, it will show you a tool tip listing any areas that were problematic. there are a couple improvements pending that will fix problems with NAT rules and device access settings that cause failures today, but if you have anything that you cant make sense of, please let me know. 

    , the import only works with firewall running the latest v18 MR4 firmware. once you have firewalls upgraded to the latest version, they should be available for import.

Children
No Data