Important note about SSL VPN compatibility for 20.0 MR1 with EoL SFOS versions and UTM9 OS. Learn more in the release notes.

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Problem with license activation

Xyz

Hi All,

I registered as the instruction but the license is not correct as it should be 

This is the instruction: https://docs.sophos.com/nsg/sophos-firewall/18.0/Help/en-us/webhelp/virtual-software-appliance/nsg/sfos/tasks/XGFirewallActivation.html

Please help me to solve this, thanks



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  • FormerMember
    0 FormerMember

    Hi ,

    Thank you for reaching out to the Community! 

    Did you press the Synchronize button to make sure the device's license is the same as held on the Sophos licensing system?

    You can also check your license status using the MySophos portal www.sophos.com/mysophos by navigating to the Network Protection > View Devices and clicking on your device serial number.

    Did you check if the firewall has internet access? Navigate to the Diagnostics > Tool and ping google.com to confirm. 

    Thanks,

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