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Problem with many User on V18

Today I had to realize that the V18 still has problems with the SSL-VPN access and several users.

Due to the current situation, home office has been prescribed in our company and so today almost 30 people had to work via SSL-VPN. But this seems to be too much for the V18. From about 20 users the V18 simply restarts without notice.

I watched the whole thing 3-4 times within an hour and had to reboot to V17.5. There the problem does not exist.

We have an XG330 Rev.2 so the Hardware is not the Problem.

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0 FormerMember over 4 years ago

Hi TimFranken,

Apologies for the inconvenience caused. Were you able to collect client logs from the SSL VPN client and sslvpn logs from the XG running with V18? If yes, please share logs.

Thanks,
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0 TimFranken over 4 years ago in reply to FormerMember

Unfortunately I was not able to save and evaluate logs. I was under a lot of pressure today, so that people can get back to work properly as soon as possible. They were all sitting at home and could not work. So I decided to boot the 17.5 again relatively quickly.

On top of that I was just sitting at home and my remote session was also disconnected. Could only wait until the firewall was back after 3-4 minutes and I could connect again. After the whole thing happened 3-4 times, I booted the 17.5 again and it is running stable since then.

Is there a way to get the logs in the inactive image now?
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0 TimFranken over 4 years ago in reply to FormerMember

Unfortunately I was not able to save and evaluate logs. I was under a lot of pressure today, so that people can get back to work properly as soon as possible. They were all sitting at home and could not work. So I decided to boot the 17.5 again relatively quickly.

On top of that I was just sitting at home and my remote session was also disconnected. Could only wait until the firewall was back after 3-4 minutes and I could connect again. After the whole thing happened 3-4 times, I booted the 17.5 again and it is running stable since then.

Is there a way to get the logs in the inactive image now?
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0 TimFranken over 4 years ago in reply to TimFranken

So i boot the V18 again and in LogViewer i can't find anything.

I connected to ssh and found this in syslog

Mar 17 09:15:10 (none) user.err kernel: [ 238.263258] 729:appdev_open:dev open 1 1f
Mar 17 09:15:10 (none) user.err kernel: [ 238.263259] 750:appdev_open:dev open 3
Mar 17 09:15:10 (none) user.err kernel: [ 238.263342] 703:appdev_write:ptr U 3,ACCEPT,1:DENY:202-10189-10214,2:DENY:7-35-68-69-73-75-82-118-133-152-160-174-179-198-215-217-219-221-264-282-309-311-313-314-315-317-318-320-325-326-331-332-333-334-335-336-337-338-345-346-348-353-354-355-356-357-358-361-362-363-365-366-368-369-379-380-383-390-412-462-465-486-487-488-489-490-491-496-534-538-549-554-641-642-663-666-667-670-673-677-678-679-713-723-728-797-799-817-819-954-971-977-985-993-996-997-1002-1009-1016-1019-1059-1094-1103-1284-1287-1325-1327-1328-1329-1330-1333-1334-1335-1336-1337-1338-1339-1340-1341-1342-1343-1400-1401-1402-1403-1404-1405-1407-1408-1409-1410-1411-1412-1413-1500-1501-1502-1503-1504-1505-1506-1507-1616-1617-1619-1620-1621-1622-1634-1816-1817-1818-1819-1821-2148-2149-2159-2161-2163-2190-2193-2201-2202-2210-2224-2430-2432-2433-2434-2539-2745-2746-2757-2785-2867-2878-2893-2894-2895-2911-2929-2930-2932-3175-3176-3177-3219-3375-3376-3386-3394-3403,3:DENY:134-142-148-149-156-1614-1808-1809-1810-1811-1812-1815-
Mar 17 09:15:10 (none) user.err kernel: [ 238.263351] 75:appfiltermap_adt_parser: buff U 3,ACCEPT,1:DENY:202-10189-10214,2:DENY:7-35-68-69-73-75-82-118-133-152-160-174-179-198-215-217-219-221-264-282-309-311-313-314-315-317-318-320-325-326-331-332-333-334-335-336-337-338-345-346-348-353-354-355-356-357-358-361-362-363-365-366-368-369-379-380-383-390-412-462-465-486-487-488-489-490-491-496-534-538-549-554-641-642-663-666-667-670-673-677-678-679-713-723-728-797-799-817-819-954-971-977-985-993-996-997-1002-1009-1016-1019-1059-1094-1103-1284-1287-1325-1327-1328-1329-1330-1333-1334-1335-1336-1337-1338-1339-1340-1341-1342-1343-1400-1401-1402-1403-1404-1405-1407-1408-1409-1410-1411-1412-1413-1500-1501-1502-1503-1504-1505-1506-1507-1616-1617-1619-1620-1621-1622-1634-1816-1817-1818-1819-1821-2148-2149-2159-2161-2163-2190-2193-2201-2202-2210-2224-2430-2432-2433-2434-2539-2745-2746-2757-2785-2867-2878-2893-2894-2895-2911-2929-2930-2932-3175-3176-3177-3219-3375-3376-3386-3394-3403,3:DENY:134-142-148-149-156-1614-1808-1809-1810-181
Mar 17 09:15:10 (none) user.err kernel: [ 238.263412] 215:appfiltermap_adt_parser:policy 3 max app order 7 max eac apporder 1
Mar 17 09:15:10 (none) user.err kernel: [ 238.263415] 711:appdev_write:count 11877
Mar 17 09:15:10 (none) user.err kernel: [ 238.263416] 758:appdev_release:dev open 3
Mar 17 09:15:10 (none) user.err kernel: [ 238.263417] 771:appdev_release:counter 7 size 128
Mar 17 09:15:10 (none) user.err kernel: [ 238.263417] 774:appdev_release:dev open 0
Mar 17 09:15:10 (none) user.err kernel: [ 238.263870] 729:appdev_open:dev open 0 1f
Mar 17 09:15:10 (none) user.err kernel: [ 238.263871] 750:appdev_open:dev open 3
Mar 17 09:15:10 (none) user.err kernel: [ 238.263885] 703:appdev_write:ptr U 4,ACCEPT,1:DENY:2-4-11-14-15-22-23-24-25-28-35-38-51-55-56-57-59-61-64-69-73-76-81-82-83-91-93-95-97-98-99-111-112-114-115-118-123-124-125-133-139-140-143-152-159-161-163-165-168-179-180-183-187-188-202-211-212-215-217-218-219-220-221-228-263-266-269-270-273-275-282-283-285-287-288-290-292-293-301-303-312-316-318-319-320-322-331-333-334-335-336-337-338-339-340-341-342-343-344-345-346-347-348-349-350-351-352-354-355-356-357-358-359-361-362-363-364-365-366-368-369-370-371-372-373-374-375-376-377-378-383-390-405-406-407-409-410-411-413-414-416-417-419-420-421-422-492-523-529-533-534-537-538-540-544-546-547-550-555-561-562-563-564-609-639-640-647-648-649-651-652-653-654-659-662-664-666-667-668-669-670-672-675-678-679-699-701-702-704-705-706-707-708-709-710-711-712-713-714-717-718-719-720-721-723-724-725-726-727-728-779-785-786-787-788-789-790-791-792-793-794-795-796-798-805-806-812-813-931-932-933-934-935-945-951-955-957-958-961-972-973-974-976-97
Mar 17 09:15:10 (none) user.err kernel: [ 238.263887] 75:appfiltermap_adt_parser: buff U 4,ACCEPT,1:DENY:2-4-11-14-15-22-23-24-25-28-35-38-51-55-56-57-59-61-64-69-73-76-81-82-83-91-93-95-97-98-99-111-112-114-115-118-123-124-125-133-139-140-143-152-159-161-163-165-168-179-180-183-187-188-202-211-212-215-217-218-219-220-221-228-263-266-269-270-273-275-282-283-285-287-288-290-292-293-301-303-312-316-318-319-320-322-331-333-334-335-336-337-338-339-340-341-342-343-344-345-346-347-348-349-350-351-352-354-355-356-357-358-359-361-362-363-364-365-366-368-369-370-371-372-373-374-375-376-377-378-383-390-405-406-407-409-410-411-413-414-416-417-419-420-421-422-492-523-529-533-534-537-538-540-544-546-547-550-555-561-562-563-564-609-639-640-647-648-649-651-652-653-654-659-662-664-666-667-668-669-670-672-675-678-679-699-701-702-704-705-706-707-708-709-710-711-712-713-714-717-718-719-720-721-723-724-725-726-727-728-779-785-786-787-788-789-790-791-792-793-794-795-796-798-805-806-812-813-931-932-933-934-935-945-951-955-957-958-961-972-97
Mar 17 09:15:10 (none) user.err kernel: [ 238.263904] 215:appfiltermap_adt_parser:policy 4 max app order 3 max eac apporder 0
Mar 17 09:15:10 (none) user.err kernel: [ 238.263906] 711:appdev_write:count 2890
Mar 17 09:15:10 (none) user.err kernel: [ 238.263907] 758:appdev_release:dev open 3
Mar 17 09:15:10 (none) user.err kernel: [ 238.263907] 771:appdev_release:counter 7 size 128
Mar 17 09:15:10 (none) user.err kernel: [ 238.263908] 774:appdev_release:dev open 0
Mar 17 09:15:10 (none) user.err kernel: [ 238.264151] 729:appdev_open:dev open 0 1f
Mar 17 09:15:10 (none) user.err kernel: [ 238.264151] 750:appdev_open:dev open 3
Mar 17 09:15:10 (none) user.err kernel: [ 238.264156] 703:appdev_write:ptr U 5,ACCEPT,1:DENY:12-13-27-31-37-49-50-63-66-77-80-107-175-176-201-216-227-229-230-245-250-251-252-253-254-255-256-257-270-284-291-299-305-543-548-553-557-643-644-676-1420-1421-1422-1423-1424-1425-1694-2003-2147-2152
Mar 17 09:15:10 (none) user.err kernel: [ 238.264157] 75:appfiltermap_adt_parser: buff U 5,ACCEPT,1:DENY:12-13-27-31-37-49-50-63-66-77-80-107-175-176-201-216-227-229-230-245-250-251-252-253-254-255-256-257-270-284-291-299-305-543-548-553-557-643-644-676-1420-1421-1422-1423-1424-1425-1694-2003-2147-2152
Mar 17 09:15:10 (none) user.err kernel: [ 238.264159] 215:appfiltermap_adt_parser:policy 5 max app order 1 max eac apporder 0
Mar 17 09:15:10 (none) user.err kernel: [ 238.264161] 711:appdev_write:count 216
Mar 17 09:15:10 (none) user.err kernel: [ 238.264162] 758:appdev_release:dev open 3
Mar 17 09:15:10 (none) user.err kernel: [ 238.264162] 771:appdev_release:counter 7 size 128
Mar 17 09:15:10 (none) user.err kernel: [ 238.264163] 774:appdev_release:dev open 0
Mar 17 09:15:10 (none) user.err kernel: [ 238.264420] 729:appdev_open:dev open 0 1f
Mar 17 09:15:10 (none) user.err kernel: [ 238.264421] 750:appdev_open:dev open 3
Mar 17 09:15:10 (none) user.err kernel: [ 238.264441] 703:appdev_write:ptr U 6,ACCEPT,1:DENY:13-43-44-45-47-49-50-60-62-63-77-80-84-107-119-130-151-153-176-201-203-216-227-229-230-242-244-247-248-252-253-254-255-256-261-270-278-279-284-299-304-305-310-373-387-493-543-557-657-676-692-802-803-808-816-2023-2158-2170-2188-2189-2192-2197-2216-2217-2219-2238-2248-2351-2353-2358-2359-2360-2361-2363-2364-2365-2366-2367-2368-2369-2370-2371-2372-2373-2374-2376-2377-2419-2420-2421-2422-2423-2428-2429-2438-2443-2468-2469-2470-2535-2536-2547-2569-2576-2597-2711-2718-2749-2786-2787-2788-2791-2794-2795-2829-2831-2849-2854-2855-2856-2857-2858-2859-2860-2868-2869-2870-2876-2877-2883-2890-2891-2892-2897-2899-2900-2902-2903-2904-2908-2909-2916-2919-2922-2923-2924-2927-2933-2936-2937-2938-2954-2955-2956-2957-2958-2959-2960-2962-2963-2964-3125-3126-3127-3128-3166-3167-3178-3228-3229-3272-3310-3311-3312-3321-3322-3346-3392-3434-3442
Mar 17 09:15:10 (none) user.err kernel: [ 238.264442] 75:appfiltermap_adt_parser: buff U 6,ACCEPT,1:DENY:13-43-44-45-47-49-50-60-62-63-77-80-84-107-119-130-151-153-176-201-203-216-227-229-230-242-244-247-248-252-253-254-255-256-261-270-278-279-284-299-304-305-310-373-387-493-543-557-657-676-692-802-803-808-816-2023-2158-2170-2188-2189-2192-2197-2216-2217-2219-2238-2248-2351-2353-2358-2359-2360-2361-2363-2364-2365-2366-2367-2368-2369-2370-2371-2372-2373-2374-2376-2377-2419-2420-2421-2422-2423-2428-2429-2438-2443-2468-2469-2470-2535-2536-2547-2569-2576-2597-2711-2718-2749-2786-2787-2788-2791-2794-2795-2829-2831-2849-2854-2855-2856-2857-2858-2859-2860-2868-2869-2870-2876-2877-2883-2890-2891-2892-2897-2899-2900-2902-2903-2904-2908-2909-2916-2919-2922-2923-2924-2927-2933-2936-2937-2938-2954-2955-2956-2957-2958-2959-2960-2962-2963-2964-3125-3126-3127-3128-3166-3167-3178-3228-3229-3272-3310-3311-3312-3321-3322-3346-3392-3434-3442
Mar 17 09:15:10 (none) user.err kernel: [ 238.264447] 215:appfiltermap_adt_parser:policy 6 max app order 1 max eac apporder 0
Mar 17 09:15:10 (none) user.err kernel: [ 238.264449] 711:appdev_write:count 849
Mar 17 09:15:10 (none) user.err kernel: [ 238.264450] 758:appdev_release:dev open 3
Mar 17 09:15:10 (none) user.err kernel: [ 238.264450] 771:appdev_release:counter 7 size 128
Mar 17 09:15:10 (none) user.err kernel: [ 238.264451] 774:appdev_release:dev open 0
Mar 17 09:15:10 (none) user.err kernel: [ 238.264842] 729:appdev_open:dev open 0 1f
Mar 17 09:15:10 (none) user.err kernel: [ 238.264843] 750:appdev_open:dev open 3
Mar 17 09:15:10 (none) user.err kernel: [ 238.264851] 703:appdev_write:ptr U 7,ACCEPT,1:DENY:13-43-44-45-47-49-50-60-62-63-77-80-84-107-119-130-151-153-176-201-203-216-227-229-230-242-244-247-248-252-253-254-255-256-261-270-278-279-284-299-304-305-310-373-387-493-543-557-657-676-692-802-803-808-816-2023-2158-2170-2188-2189-2192-2197-2216-2217-2219-2238-2248-2351-2353-2358-2359-2360-2361-2363-2364-2365-2366-2367-2368-2369-2370-2371-2372-2373-2374-2376-2377-2419-2420-2421-2422-2423-2428-2429-2438-2443-2468-2469-2470-2535-2536-2547-2569-2576-2597-2711-2718-2749-2786-2787-2788-2791-2794-2795-2829-2831-2849-2854-2855-2856-2857-2858-2859-2860-2868-2869-2870-2876-2877-2883-2890-2891-2892-2897-2899-2900-2902-2903-2904-2908-2909-2916-2919-2922-2923-2924-2927-2933-2936-2937-2938-2954-2955-2956-2957-2958-2959-2960-2962-2963-2964-3125-3126-3127-3128-3166-3167-3178-3228-3229-3272-3310-3311-3312-3321-3322-3346-3392-3434-3442,2:DENY:3-5-10-11-12-21-26-27-31-32-34-37-40-51-54-59-64-66-71-76-79-85-86-93-117-120-121-122-127-128-129-131-
Mar 17 09:15:10 (none) user.err kernel: [ 238.264853] 75:appfiltermap_adt_parser: buff U 7,ACCEPT,1:DENY:13-43-44-45-47-49-50-60-62-63-77-80-84-107-119-130-151-153-176-201-203-216-227-229-230-242-244-247-248-252-253-254-255-256-261-270-278-279-284-299-304-305-310-373-387-493-543-557-657-676-692-802-803-808-816-2023-2158-2170-2188-2189-2192-2197-2216-2217-2219-2238-2248-2351-2353-2358-2359-2360-2361-2363-2364-2365-2366-2367-2368-2369-2370-2371-2372-2373-2374-2376-2377-2419-2420-2421-2422-2423-2428-2429-2438-2443-2468-2469-2470-2535-2536-2547-2569-2576-2597-2711-2718-2749-2786-2787-2788-2791-2794-2795-2829-2831-2849-2854-2855-2856-2857-2858-2859-2860-2868-2869-2870-2876-2877-2883-2890-2891-2892-2897-2899-2900-2902-2903-2904-2908-2909-2916-2919-2922-2923-2924-2927-2933-2936-2937-2938-2954-2955-2956-2957-2958-2959-2960-2962-2963-2964-3125-3126-3127-3128-3166-3167-3178-3228-3229-3272-3310-3311-3312-3321-3322-3346-3392-3434-3442,2:DENY:3-5-10-11-12-21-26-27-31-32-34-37-40-51-54-59-64-66-71-76-79-85-86-93-117-120-121-122-127-
Mar 17 09:15:10 (none) user.err kernel: [ 238.264864] 215:appfiltermap_adt_parser:policy 7 max app order 2 max eac apporder 0
Mar 17 09:15:10 (none) user.err kernel: [ 238.264866] 711:appdev_write:count 2011
Mar 17 09:15:10 (none) user.err kernel: [ 238.264867] 758:appdev_release:dev open 3
Mar 17 09:15:10 (none) user.err kernel: [ 238.264868] 771:appdev_release:counter 7 size 128
Mar 17 09:15:10 (none) user.err kernel: [ 238.264868] 774:appdev_release:dev open 0
Mar 17 09:15:10 (none) user.err kernel: [ 238.265072] 729:appdev_open:dev open 0 1f
Mar 17 09:15:10 (none) user.err kernel: [ 238.265072] 750:appdev_open:dev open 3
Mar 17 09:15:10 (none) user.err kernel: [ 238.265079] 703:appdev_write:ptr U 1,ACCEPT
Mar 17 09:15:10 (none) user.err kernel: [ 238.265079] 75:appfiltermap_adt_parser: buff U 1,ACCEPT
Mar 17 09:15:10 (none) user.err kernel: [ 238.265081] 711:appdev_write:count 10
Mar 17 09:15:10 (none) user.err kernel: [ 238.265082] 758:appdev_release:dev open 3
Mar 17 09:15:10 (none) user.err kernel: [ 238.265083] 771:appdev_release:counter 7 size 128
Mar 17 09:15:10 (none) user.err kernel: [ 238.265083] 774:appdev_release:dev open 0
Mar 17 09:15:10 (none) user.err kernel: [ 238.265090] 729:appdev_open:dev open 0 1f
Mar 17 09:15:10 (none) user.err kernel: [ 238.265090] 750:appdev_open:dev open 3
Mar 17 09:15:10 (none) user.err kernel: [ 238.265094] 703:appdev_write:ptr U 2,DROP
Mar 17 09:15:10 (none) user.err kernel: [ 238.265095] 75:appfiltermap_adt_parser: buff U 2,DROP
Mar 17 09:15:10 (none) user.err kernel: [ 238.265096] 711:appdev_write:count 8
Mar 17 09:15:10 (none) user.err kernel: [ 238.265097] 758:appdev_release:dev open 3
Mar 17 09:15:10 (none) user.err kernel: [ 238.265097] 771:appdev_release:counter 7 size 128
Mar 17 09:15:10 (none) user.err kernel: [ 238.265098] 774:appdev_release:dev open 0
Mar 17 09:20:16 (none) syslog.info syslogd started: BusyBox v1.21.1
Mar 17 09:20:16 (none) user.notice kernel: klogd started: BusyBox v1.21.1 (2020-03-04 18:40:18 UTC)
Mar 17 09:20:16 (none) user.notice kernel: [ 0.000000] Linux version 4.14.38 (jenkins@ci-4) (gcc version 7.3.0 (OpenWrt GCC 7.3.0 7185-ged7f3dd9)) #2 SMP Wed Mar 4 21:20:20 UTC 2020