Waiting for Home license

Question

Hi, 
 I submitted the form to register for Home XG few days ago and didnt hear back yet. On average, how long I should wait to get the email with my license info?

rfcat_vk · Accepted Answer

Hi folks, 
 the home licence is not a request that requires someone in Sophos to respond to. You create an account and setup your licence which emailed to you. You fill out a lot of answers on the mandatory fields before you can download the software. 
 If you have applied for a licence then you are using the wrong form. 
 Ian

Moe-Ca · Answer

you are somehow correct. for some reason I tried logging in to sophos with a username that i created then applied for the XG Home and that worked and i got another email with a serial#. before, i tried the same thing on the same form without logging in and I got an email that i should wait for a serial# and advised me to register for a sophos account.