Important note about SSL VPN compatibility for 20.0 MR1 with EoL SFOS versions and UTM9 OS. Learn more in the release notes.

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unable to upgrade to v18 "The operation wil take time to complete. The status can be viewed from the "Log viewer" page."

When i try to upload the v18 image i get the following message:

"The operation wil take time to complete. The status can be viewed from the "Log viewer" page."

When looking in the logviewer i see no reference to the upload firmware proces.
I kept the page open for a while after this message but the new firmware does not apear so i can not boot it.
I tried to upload with chrome, internet explorer, edge and vivaldi but the end result is always with the same message.

Has anyone seen this before of know where i can look in the console to see why the upload fails?

I use a home license with the following hardware:
(also a colleague of mine with the same hardware did successfully upgrade)

Storage : 250 GB Samsung Solid State Harddisk
Memory : 4 GB
CPU : Industrial QUAD core AMD 1.2 Ghz
Interfaces : 3 x Intel 1Gb Koper Ethernet, 2 x USB 3.0 (for FOS use) 1 x DB9 (for console)


I tried to upgrade from 17.5.9 to v18. That failed.
upgrade from 17.5.9 to 17.5.10 afterwards worked.
And now from 17.5.10 to the newest v18 also fails.



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Parents
  • Hi,

    please try using the console connection  to see what actual errors you are getting.

    When you review the diagnostics how much ram is shown in v17.5.10?

    Ian

    XG115W - v20.0.2 MR-2 - Home

    XG on VM 8 - v21 EAP

    If a post solves your question please use the 'Verify Answer' button.

Reply
  • Hi,

    please try using the console connection  to see what actual errors you are getting.

    When you review the diagnostics how much ram is shown in v17.5.10?

    Ian

    XG115W - v20.0.2 MR-2 - Home

    XG on VM 8 - v21 EAP

    If a post solves your question please use the 'Verify Answer' button.

Children
  • In the console i can only find the following:

     

    MESSAGE Mar 16 19:17:31 [u2d_pt_installer:9877]: Child exited with status 244
    WARNING Mar 16 19:17:31 [u2d_pt_installer:9877]: action with nofail failed
    MESSAGE Mar 16 19:17:31 [u2d_dr_installer:9876]: Child exited with status 244
    WARNING Mar 16 19:17:31 [u2d_dr_installer:9876]: action with nofail failed

     

     

     

    Diagnostics reports: 3934.77 MB as Total max memory