Important note about SSL VPN compatibility for 20.0 MR1 with EoL SFOS versions and UTM9 OS. Learn more in the release notes.

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Import group wizard help = Error:Unable to Fetch groups

Patrick Coy

Hopefully this belongs in Authentication...

I add my AD Server and run 'Test connection,' which gives me, "Device - AD server connectivity test successful." In Import I choose the 'Base DN *' from the dropdown, which comes from the Server setup. However, I get "Error:Unable to Fetch groups."

My end goal is to test and implement Web Policy through AD Authentication. 

Thank you for any suggestions,

Patrick



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    I figured it out! Sometimes you just need to step away for a minute. 

    Our domain name is xxx.xxxxxx.com. When testing the connection to the server setup I omitted the middle set of text. I used dc=xxx,dc=com. Since that successfully connected I assumed that I had entered everything correctly. I went back and changed the 'Search queries *' to dc=xxx,dc=xxxxxx,dc=com and now the Import works!

    Patrick

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  • 0

    I figured it out! Sometimes you just need to step away for a minute. 

    Our domain name is xxx.xxxxxx.com. When testing the connection to the server setup I omitted the middle set of text. I used dc=xxx,dc=com. Since that successfully connected I assumed that I had entered everything correctly. I went back and changed the 'Search queries *' to dc=xxx,dc=xxxxxx,dc=com and now the Import works!

    Patrick

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