user with admin privileges can't login

Andre,

did you enable OTP even for webadmin?

If yes, make sure that the admin acquired the OTP otherwise the user without the otp will not be able to access any services, exception for user portal.

Regards

The OTP was enabled for that user too, but after I've disabled, it couldn't even login into the user portal.

I don't know if there is an option to disable the OTP for "webadmin". The regular "admin" user doesn't use OTP.

Take a look at OTP - Settings:

It was enabled, I've disabled it, but nothing...

OTP must be disabled globally! If you disable it only for webadmin, OTP is still enabled.

Try to disable it globally.

Andre

as shared via connection, since the OTP was disabled, you only needed to delete the OTP token, re-connect to user portal and sync the OTP for that user.

Regards

Thanks a lot!

Thanks a lot!