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Unable to install STAS service ("account name is invalid")

JamesGolden

I'm trying re-install STAS on a DC, but when I try to specify the account to run the service as, I'm getting a Fatal Error.

"the Account name is invalid or does not exist, or the passwords is invalid for the account name specified".

Of course, I've verified the original service account used, as well as tried my domain admin account and creating a new service account. I've verified their passwords and that I can log in with them. I've verified that they have been granted the "log on as a service" right. 

I've tried running ProcessMonitor to see if I get access denied to registry keys somewhere, but the only thing I get is for the configSTAS.exe process  that's querying a key under wow6432node\microsoft\ctf. 

Has anyone else run into this? Any suggestions?



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  • 0

    James,

    Did you try to search Sophos in the registry?

    Uninstalling stas suite should remove everything.

    Did you check if you have something insieme c:\programdata\sophos or something similar?

    Take note programdata is hidden by default.

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  • 0

    James,

    Did you try to search Sophos in the registry?

    Uninstalling stas suite should remove everything.

    Did you check if you have something insieme c:\programdata\sophos or something similar?

    Take note programdata is hidden by default.

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  • 0 in reply to lferrara

    Just to be certain I uninstalled and went through the registry, program files, and programdata again.  I manually deleted a few entries from the registry, but it did a good job of cleaning up after itself everywhere else. Tried reinstalling, but hit the same roadblock when specifying a user account to use for the service to log in with.

    And now, after going through the reinstall, importing the service back into the registry, since it won't install the service during the install, the stas agent and collector test won't even pass. 

    I'm considering rebuilding the DC, but I really hate to have to go through that.

  • 0 in reply to JamesGolden

    I recall I managed to sign in with my domain\administer account and get it loaded - then changed it to my domain/stas account.

     

    Have you tried that?

    Sophos XG 450 (SFOS 18.5.1 MR-1)

    Sophos R.E.D 50 x 2

    Always configuring new stuff.....

  • 0 in reply to JamesGolden

    James,

    If it does not work, open a ticket with the support. Rebuilding a dc is always a pain.

    Regards

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