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Authentication service restarting constantly

Carlos Cesario

Hello folks,

We are facing a several problem with auth service.

Currently we have XG 210 - firmware  SFOS 17.5.9 MR-9  with STAS authentication service enabled and it seems that authentication service in SFOSare restarting with frequency, killing all users authenticated.

The same problem reported in thsese posts

https://community.sophos.com/products/xg-firewall/sfos-eap/v17/f/sfos-v170-beta-feedback/96214/access-server-dead?pi2349=3
https://community.sophos.com/products/xg-firewall/sfos-eap/sfos-v18-early-access-program/f/feedback-and-issues/117195/authentication-service-restarting?pi2147=2

Each time that I see these messages in log viewer, the service kill all my authenticated users

 

Does someone has any solution for this!?

 

Regards

Carlos



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