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XG 210 locked up today

Bill Roland

Hello everybody,

Well, after 60+ days of continuous running since the upgrade to 17.5 MR-9, our XG 210 completely locked up this afternoon out of the blue, I wasn't logged into it, hadn't made any recent changes, etc.  I was unable to reach it via web gui, SSH, or even ping it.  Had to power cycle it to restore function.  I opened a case with support and maybe they can pull logs or something to figure out why it happened.

Does this happen to anyone else?



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  • FormerMember
    0 FormerMember

    Hi Bill Roland,

    Sorry to hear that you had this issue today with the firewall. Could you please PM me the case number? 

    I happened to work on issue like yours, in most cases it happens because of the firewall acceleration. Please login to the firewall and disable firewall-acceleration form the device console (Option 4).

    To disable firewall-acceleration run this command : system firewall-acceleration disable 

    To enable firewall-acceleration run this command : system firewall-acceleration enable

    KB Article on how to access XG CLI : Sophos XG Firewall: How to SSH to the firewall using PuTTY utility

    Thanks,

     

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  • FormerMember
    0 FormerMember

    Hi Bill Roland,

    Sorry to hear that you had this issue today with the firewall. Could you please PM me the case number? 

    I happened to work on issue like yours, in most cases it happens because of the firewall acceleration. Please login to the firewall and disable firewall-acceleration form the device console (Option 4).

    To disable firewall-acceleration run this command : system firewall-acceleration disable 

    To enable firewall-acceleration run this command : system firewall-acceleration enable

    KB Article on how to access XG CLI : Sophos XG Firewall: How to SSH to the firewall using PuTTY utility

    Thanks,

     

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