Important note about SSL VPN compatibility for 20.0 MR1 with EoL SFOS versions and UTM9 OS. Learn more in the release notes.

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SATC issue - Users not showing up in Live Users - Endpoint protection 10.8?

I've been working on testing SATC on one of our RDSH servers to a Sophos XG310, but can't seem to get it to work.

I have run through the troubleshooting SATC document, and the only thing which remains which may be the issue is that we have Endpoint Protection 10.8.2.227 installed along with InterceptX 2.0.11. There is an article that states that Endpoint Web Protection is incompatible with SATC, but it refers to version 10.7.2 as the latest affected, however - does anyone know if the Web Protection issue remains in version 10.8.2 and will need disabled?

 

I've added the RDSH server IP to the XG310 using the CLI

Firewall authentication is AD first, then local

There is a firewall rule set up for testing for outbound HTTPS traffic from that server for all authenticated users

As described in the diagnostics KB, I've run a packet capture on the XG310

It receives packets from the RDSH on port 6060 (UDP)

The packet decodes correctly, with the username, source and destination ports

The traffic shown (source and destination port values) match traffic which subsequently appears in the packet capture

The Authentication service on the XG310 has been restarted

 

Any ideas on anything else I can try?



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