Important note about SSL VPN compatibility for 20.0 MR1 with EoL SFOS versions and UTM9 OS. Learn more in the release notes.

This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Sophos Single Sign-on (STAS) has a delay of 1 minute before users can connect to internet

Hello all.

 

I have a client having an authentication issue with STAS.  After the user logs in, it takes STAS about a minute to recognize the login and allow the user out to the internet.  I am unsure why this delay is happening or what to do about it.  The problem started after we brought a new Server 2019 DC online and decommissioned their Server 2008 DC.

There are 2 checks in STAS that fail.  Under "Test Connectivity", the "STAS Agent" and "STAS Collector" checks both fail.  Screenshots attached.

Please advise.  Thanks for the help.

 



This thread was automatically locked due to age.
Parents Reply
  • Most likely this is caused by a missconfigured DC in the Group. Did you still had the old server put in the Group, while not reachable? 

    Because XG would wait until getting the information by all Collectors. 

    __________________________________________________________________________________________________________________

Children
No Data