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Sophos Single Sign-on (STAS) has a delay of 1 minute before users can connect to internet

bryangritton

Hello all.

 

I have a client having an authentication issue with STAS.  After the user logs in, it takes STAS about a minute to recognize the login and allow the user out to the internet.  I am unsure why this delay is happening or what to do about it.  The problem started after we brought a new Server 2019 DC online and decommissioned their Server 2008 DC.

There are 2 checks in STAS that fail.  Under "Test Connectivity", the "STAS Agent" and "STAS Collector" checks both fail.  Screenshots attached.

Please advise.  Thanks for the help.

 



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  • 0 in reply to bryangritton

    Most likely this is caused by a missconfigured DC in the Group. Did you still had the old server put in the Group, while not reachable? 

    Because XG would wait until getting the information by all Collectors. 

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