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SOPHOS is rejected Gmail Email, Can you help me?

Hi all

Recently I Installed SOPHOS XG 135 for one of my client , when user tries to send their scans to Gmail account the Firewall is block the email.as you can see in pictures 1

I Although created exception policy for email to not scan email , but still the Email that send by printer is rejected

any body has this issue and problem ? can any body help me ?

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0 rfcat_vk over 5 years ago

Hi,

are you using web and application filtering? If you are you will need to add gmail to the application filter list as allowed.

Ian

XG115W - v20.0.3 MR-3 - Home

XG on VM 8 - v21 GA

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0 Houman Alavehzadeh over 5 years ago in reply to rfcat_vk

hi thanks

I removed all item that related to Gmail webapp and Gmail file transferring on application list. if it works tomorrow I will put completely solution here .

thanks body for your help!
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0 Houman Alavehzadeh over 5 years ago in reply to Houman Alavehzadeh

still the issue is exists and SOPHOS is block scan gmail email from printer ....I'm not sure if I remove google and gmail correctly from filtering
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0 Big_Buck over 5 years ago

Hello. I cannot help you much, but it would help if you tell which version of XG your are using.
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0 Houman Alavehzadeh over 5 years ago in reply to Big_Buck

XG 135
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0 Big_Buck over 5 years ago in reply to Houman Alavehzadeh

We already know your hardware appliance is XG135. What is your XG SFOS version 16.x.x , 17.x.x ??
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0 Houman Alavehzadeh over 5 years ago in reply to Big_Buck

its 17 .05
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0 LuCar Toni over 5 years ago in reply to Houman Alavehzadeh

You created a Exception for Recipient but the mail is send by GMail.

This should be switched.

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