Important note about SSL VPN compatibility for 20.0 MR1 with EoL SFOS versions and UTM9 OS. Learn more in the release notes.

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Bugs

JasonL

Hey,

Just ditched my UTM 9 and moved to the XG - it's fantastic. Its really is. I've added a feature request to bring OpenDNS to this appliance. Anyway, I have two issues at the moment.

1) The dashboard tells me the WAN connection is down - but it isn't and is working just fine.

2) I created a Sophos Cloud (Home) account in a browser but I can't seem to enable the feature in XG against this account. Not sure if this is a bug or Home limitation.

Thanks

J.



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  • 0
    Please expand your comment about the home user account.

    Ian

    XG115W - v20.0.2 MR-2 - Home

    XG on VM 8 - v21 GA

    If a post solves your question please use the 'Verify Answer' button.

  • 0
    for WAN down, make sure that your external device (of the XG FW) allows pings. I placed my XG in bridge mode and my FW did not have a rule to allow echos. Once I placed one in, the XG showed WAN up.
  • 0
    I have the same issue with enabling the Cloud home account+XG integration. I enter my user name and password and try to register in the Security heartbeat tab and I get a message that the username or password is bad. I then go to the Sophos cloud (Home) and sign in without any issue, so I know it is not my email or password that is wrong.
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