Registration Device error - Article 121699 not existing

Question

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 I get this error upon registration. XG Firewall Home Edition on VMWARE Workstation 
 
 I searched for that article but it doesnt exist at all. 
 
 Thank you in advance!

PaulWarren · Accepted Answer

The article quoted is wrong and we are getting it fixed. The correct article for activation and registration errors can be found here: community.sophos.com/.../122496 . 
 Although the error you are getting is generic, it is worth checking the various suggested 'What to do' sections in the 'Error code' tab in the article, e.g. to ensure that your device has internet connectivity as, without that, Activation / Registration will not work.