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[BUG] XG v16/17 PPPOE doesn't endlessly tries to reconnect

guillaume bottollier

Hi All,

i have a weird issue concerning clients with xDSL lignes, with a modem bridged and connected to wan port of the XG.

There are more and complains about internet failures (different clients, different DSL providers, different modems), and in most of the cases the pppoe Wan port status is "Disconnected".

Just by clikcing on "connect" connection goes up immediatly !

Is there a way to force the XG to retry enlessly to reconnect ?! (which should be a basic thing !!!!)

Thanks !



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  • 0

    Hello All,

    Is there anybody here who may be experiencing this issue on a regular and more frequent basis? 

    Maybe somebody with a DSL based service who may be able to test a theory?

     

    The units that my customers have experienced the issue with are all only recently starting this, and have uptimes in excess of 100 days and occurrence is sporadic, and maybe a week apart.

     

    If there is a site where you can generate the issue, or is occurring daily, please send me a PM and see if we can make up a test case.

     

    Regards

    Gavin

    Regards,

    Gavin Daniels. DipIT(Networking)

     

     
  • 0 in reply to GavinDaniels

    Hi

    There is absolutely no regularity on having this bug, but it does touch a very little part of our clients, always the same, and there is nothing in common between them

    It can happens from about one time a week to one time per mouth or less. Could be xDSL or fiber, regardless of the brand of the modem or the ISP.

    We need a fix ASAP !!!

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