Important note about SSL VPN compatibility for 20.0 MR1 with EoL SFOS versions and UTM9 OS. Learn more in the release notes.

Sophos Firewall

Discussions XG 310 getting randomly restarted

Sophos Firewall requires membership for participation - click to join

Thread Info

State Not Answered
+1 person also asked this people also asked this
Locked Locked
Replies 4 replies
Subscribers 42 subscribers
Views 3200 views
Users 0 members are here

Options

Suggested

This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

XG 310 getting randomly restarted

Myth-M over 6 years ago

Log only shows appliance started successfully.

how to find the cause of restart any detailed log of reason available from console?

This thread was automatically locked due to age.

0 Hung Ho over 4 years ago

I have exactly the same issue. The XG 310 just reboot randomly without any notice. I have checked the log, show only start successfully.

Did you solve the problem?
Cancel
Vote Up 0 Vote Down

Cancel
0 Steliad over 4 years ago

I have the same issue with my XG 115 Appliance. What Firmware Version are you using?
Cancel
Vote Up 0 Vote Down

Cancel
0 Hung Ho over 4 years ago in reply to Steliad

hi,

I am using FW. 17.5.8.

Maybe this issue related to this https://community.sophos.com/products/xg-firewall/f/hardware/113811/xg210-rev3-sudden-restart/434463#434463
Cancel
Vote Up 0 Vote Down

Cancel
0 SeongBeom Choi over 4 years ago

Hi,

Check by connecting serial console cable when device restart at that time what output comes on the serial console window.

If you get the message like 'Kernel Panic error' or 'CPU#0 stuck for' through the console connection, please open a support case.
Cancel
Vote Up 0 Vote Down

Cancel