Possible Issue with opening SURF 2.0.0120

FormerMember over 2 years ago

Hi,

I have some reports of new installations of SURF 2.0.0120 failing to launch when clicking on the EXE. The program fails without any visual indication.

If you encounter this, please check C:\ProgramData\Sophos

There should be a folder here called SURF, if it doesn't exist, create it.

Then inside the SURF folder create the following folders if they don't exist:

Databases
Extracted
Monitored
Logs
Rules

This should resolve the issue.

I will have this fixed in the next release of SURF.

added bullet list
[edited by: RichardP at 8:46 PM (GMT -8) on 18 Feb 2022]

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FormerMember over 2 years ago in reply to MikeRR +2

I have found the issue and it will be corrected in the next release.

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0 Ben Gillam over 2 years ago

@Sophos Hi of November 2022 the latest version still doesn't work. Spent a couple of weeks messing around with it and then tried contacting sophos and got sent here instead of someone from support actually helping i was just sent to a user forum!

FWIW the latest installer despite saying its 2.1.0930.0 on the installer the .exe still SURF 2.0.0120 so i put it to you that the update hasn't actually made it into the release version.

In my case this seems to have worked, but this needs fixing permanently especially whilst you are pushing your architgects/engineers to use the tool in your latest training.
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0 FormerMember over 2 years ago in reply to Ben Gillam

Hi Ben,

Can you DM me with an SDU from the affected machine. Also, can you give me a screen of the C:\Program Files\Sophos\SURF and C:\ProgramData\Sophos\SURF folders.
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0 Ben Gillam over 2 years ago in reply to FormerMember

Hi Richard,

Not currently running sophos on this machine as I am evaluating defender so not sure if that helps. I'll DM you screenshots. Bear in mind i had to create the 5 folders above before the app would start.
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0 Ben Gillam over 2 years ago in reply to FormerMember

Hi Richard,

Not currently running sophos on this machine as I am evaluating defender so not sure if that helps. I'll DM you screenshots. Bear in mind i had to create the 5 folders above before the app would start.
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