Sophos Mobile: Get iOS logs using Apple Configurator 2 or Xcode

Disclaimer: This information is provided as-is for the benefit of the Community. Please contact Sophos Professional Services if you require assistance with your specific environment.

Overview

If the Sophos Mobile bootstrap installation issues appear, getting a log file of the affected device might be necessary. This article provides the steps to get this log file from iOS 11 and later versions.
 

Product and Environment

• Sophos Mobile in Central
• Sophos Mobile 9.7

Getting iOS logs for Mac

Using Apple Configurator 2

1. Download and install Apple Configurator 2 on a Mac and note that 60 MB of free hard disk space is required.
2. Attach the iOS device to the Mac.
3. Start Apple Configurator 2.
4. Double-click on the device attached to the Mac, in All Devices view.
5. Click Console on the left-hand menu bar and view the live log.
6. Reproduce the issue and click Save.

Using Xcode

1. Download and install Xcode on a Mac and note that 5 GB of free hard disk space is required.
2. Attach the iOS to the Mac and trust the device.
3. Start Xcode.
4. Select Window and click Devices.
5. Select the concerned device.
6. Click the upward-pointing arrow in the lower-left corner to the right part of the window and view the log.
7. Reproduce the issue.
8. Click the icon next to the recycle bin in the lower-right corner to save the device log.

Note: An iOS device log file can only be produced on a Mac.

Related information

• Sophos Mobile on premise: Enrollment methods
• Sophos Mobile on premise: Get app logs
• Sophos Mobile: Enrollment methods
• Sophos Mobile: Get app logs

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Edit Disclaimer
[edited by: GlennSen at 8:42 AM (GMT -7) on 5 Apr 2023]