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Device Administrator missing

I have previously used both kaspersky and avast on android and they do similar things that sophos does. I wanted to try sophos so read all the info and the removal instructions if that became necessary. Now I have an HTC One SV presently running ICS but my friend has JB on his (I have yet to update). neither phone has the device administrator  setting on the phone. Believe me I checked everywhere in settings and it does not exist within the phone settings.

Does this get added after installation or is it within sophos own settings. Now when avast is installed they use the same thing and they use a seperate app and within the app settings is the device admin setting and NOT withing the phone settings.

Please can you address this by either elaborating wth correct advice on google play/pdf/forum but may 1stly explain on here. I don't want to go ahead with installing it if i end up having problems removing it.

:1012668


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  • Hi lucid,

    normally, the device administrators are configured in 'Settings | Security | Device administrators'.

    If this setting is not there and could not be found anywhere else in the settings, it might be disabled by your vendor / device manufacturer.

    We have seen this once with a HTC device and an american mobile provider.
    Maybe you then should contact them to clarify.

    Best regards

    Stefan

    :1012704
Reply
  • Hi lucid,

    normally, the device administrators are configured in 'Settings | Security | Device administrators'.

    If this setting is not there and could not be found anywhere else in the settings, it might be disabled by your vendor / device manufacturer.

    We have seen this once with a HTC device and an american mobile provider.
    Maybe you then should contact them to clarify.

    Best regards

    Stefan

    :1012704
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