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Suggested feature requests / changes for SMC

RL

Hi,

We've recently moved from a competitors product to Sophos Mobile Control, and thus far we're quite impressed. However after doing some usability testing the following valid points (in our opinion) have come up...

1. In order to make the URL easier to remember for the Self Service Portal it should be accessible without the /SSP, and instead the SMC Management portal should have something like an /Admin switch

E.g.

https://smc.domain.com = SSP page

https://smc.domain.com/admin = SMC Management portal

2. In order to avoid a user accidentally choosing the wrong device type the user should be forced to select either private or corporate. This is instead of the SSP defaulting to 'private'.

3. You should be able to set a different default SSP Task bundle for private and corporate devices

4. And the most annoying of all - the shear fact that the user must open and re-close the Sophos Control application before the application can be activated from the portal, and therefore check the device for compliance.

With all of these shortcomings we have chosen not to use the Self Service Portal. It’’’’s a nice idea but its usability is quite poor.

If anyone from Sophos product management want's to discuss these points then feel free to contact me.

Thanks,

John

:40499


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  • 0

    Hi John,

    thanks for your feedback. Let me first give you the link to our feature portal:

    http://feature.astaro.com/forums/143212-sophos-mobile-solutions

    In this portal, you can post your requests, see all existing requests and vote for them, comment on request and exchange your view on requests with other Sophos Mobile Control users. And IMHO the best feature, you will get updated with any status change in one of the posted or voted features. I highly recommend to use the feature portal

    To give you some context on my answers, let me first highlight, that in about 1 month, we will release SMC 3.5. This release is in final QA and we cannot include any new features into it. The next release, we are working on is SMC 4.0

    Regarding your feature requests, I have comments

    to 1.)

    This is under review for SMC 4.0 and in the feature portal. Vote for it :-)

    http://feature.astaro.com/forums/143212-sophos-mobile-solutions/suggestions/2908940-swap-the-smc-default-page-so-that-is-displaying-ss

    to 2., 3. )

    Valid request. I would like to get the opinion of other users about it.

    Can you open a new feature on this, so you get informed about any update

    to 4.)

    I agree to your comment, that it is annoying. Unfortunately Apple iOS does not allow us other means, except of asking the user to type in all information. If we figure out another way of doing this without opening the app first, we will implement it

    You might open a new feature request in the portal, but unless we have a new bright idea, we will not be able to implement it

    Best regards

    Thomas - Product Manager

    :40607
Reply
  • 0

    Hi John,

    thanks for your feedback. Let me first give you the link to our feature portal:

    http://feature.astaro.com/forums/143212-sophos-mobile-solutions

    In this portal, you can post your requests, see all existing requests and vote for them, comment on request and exchange your view on requests with other Sophos Mobile Control users. And IMHO the best feature, you will get updated with any status change in one of the posted or voted features. I highly recommend to use the feature portal

    To give you some context on my answers, let me first highlight, that in about 1 month, we will release SMC 3.5. This release is in final QA and we cannot include any new features into it. The next release, we are working on is SMC 4.0

    Regarding your feature requests, I have comments

    to 1.)

    This is under review for SMC 4.0 and in the feature portal. Vote for it :-)

    http://feature.astaro.com/forums/143212-sophos-mobile-solutions/suggestions/2908940-swap-the-smc-default-page-so-that-is-displaying-ss

    to 2., 3. )

    Valid request. I would like to get the opinion of other users about it.

    Can you open a new feature on this, so you get informed about any update

    to 4.)

    I agree to your comment, that it is annoying. Unfortunately Apple iOS does not allow us other means, except of asking the user to type in all information. If we figure out another way of doing this without opening the app first, we will implement it

    You might open a new feature request in the portal, but unless we have a new bright idea, we will not be able to implement it

    Best regards

    Thomas - Product Manager

    :40607
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