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Suggested feature requests / changes for SMC

RL

Hi,

We've recently moved from a competitors product to Sophos Mobile Control, and thus far we're quite impressed. However after doing some usability testing the following valid points (in our opinion) have come up...

1. In order to make the URL easier to remember for the Self Service Portal it should be accessible without the /SSP, and instead the SMC Management portal should have something like an /Admin switch

E.g.

https://smc.domain.com = SSP page

https://smc.domain.com/admin = SMC Management portal

2. In order to avoid a user accidentally choosing the wrong device type the user should be forced to select either private or corporate. This is instead of the SSP defaulting to 'private'.

3. You should be able to set a different default SSP Task bundle for private and corporate devices

4. And the most annoying of all - the shear fact that the user must open and re-close the Sophos Control application before the application can be activated from the portal, and therefore check the device for compliance.

With all of these shortcomings we have chosen not to use the Self Service Portal. It’’’’s a nice idea but its usability is quite poor.

If anyone from Sophos product management want's to discuss these points then feel free to contact me.

Thanks,

John

:40499


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  • 0
       

    Yep, number 6 and 7,. Number 6 is a game changer...

    6. Currently only one group can be used for each customer account within SSP!

    We have 4 LDAP groups mapped to various members of staff, but to achieve this we need to set-up 4 different customers and repeat ALL of the settings for each!!!

    In my opinion this is a very poor design and a massive game changer for us. At this point I’’’’m seriously considering moving back to the competitors product due to the lack of usability in SMC.

    7. The fact that the user needs to remember their Customer ID. A simple drop down box option (set in the admin console) would resolve this!

    I'm sorry, but SMC needs a lot of work done to it in order to bring it up to the standards of the other Sophos products!

    :40589
Reply
  • 0
       

    Yep, number 6 and 7,. Number 6 is a game changer...

    6. Currently only one group can be used for each customer account within SSP!

    We have 4 LDAP groups mapped to various members of staff, but to achieve this we need to set-up 4 different customers and repeat ALL of the settings for each!!!

    In my opinion this is a very poor design and a massive game changer for us. At this point I’’’’m seriously considering moving back to the competitors product due to the lack of usability in SMC.

    7. The fact that the user needs to remember their Customer ID. A simple drop down box option (set in the admin console) would resolve this!

    I'm sorry, but SMC needs a lot of work done to it in order to bring it up to the standards of the other Sophos products!

    :40589
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