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C2DM configuration incomplete, accountName is not set in SMC 3.5?

BlueWay

Hi all,

i installed SMC 3.5 today and when I enroll new device, i get the following error in the email - C2DM configuration incomplete, accountName is not set.

I cannot find any configuration setting about C2DM or GCM in Sophos Mobile Control 3.5. Please, can you help me fix this issue?

Thank you.

:42179


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Parents
  • 0

    Hi,

    any idea what is wrong?

    here is my SMC client log:

    2013-08-01 13:59:30,098 - INFO [com.sophos.mobilecontrol.client.android.a.a]: setting property: module.sync.deviceId='7'
    2013-08-01 13:59:30,098 - INFO [com.sophos.mobilecontrol.client.android.a.a]: setting property: module.sync.url='sophos-mdm.xxxxxxxx.xy:443/servlets/OmaDsServlet'
    2013-08-01 13:59:30,099 - INFO [com.sophos.mobilecontrol.client.android.a.a]: setting property: module.sync.ssl='1'
    2013-08-01 13:59:30,199 - INFO [com.sophos.mobilecontrol.client.android.core.SmcService]: onCreate() called
    2013-08-01 13:59:30,340 - INFO [com.sophos.mobilecontrol.client.android.module.plugin.d]: creating message database...
    2013-08-01 13:59:30,391 - ERROR [com.sophos.mobilecontrol.client.android.core.SmcEngine]: could not load command queue
    java.io.FileNotFoundException: /data/data/com.sophos.mobilecontrol.client.android/files/commandQueue: open failed: ENOENT (No such file or directory)
    at libcore.io.IoBridge.open(IoBridge.java:416)
    at java.io.FileInputStream.<init>(FileInputStream.java:78)
    at com.sophos.mobilecontrol.client.android.core.SmcEngine.h(Unknown Source)
    at com.sophos.mobilecontrol.client.android.core.SmcEngine.<init>(Unknown Source)
    at com.sophos.mobilecontrol.client.android.core.SmcService.a(Unknown Source)
    at com.sophos.mobilecontrol.client.android.core.SmcService.onCreate(Unknown Source)
    at android.app.ActivityThread.handleCreateService(ActivityThread.java:2741)
    at android.app.ActivityThread.access$1600(ActivityThread.java:151)
    at android.app.ActivityThread$H.handleMessage(ActivityThread.java:1427)
    at android.os.Handler.dispatchMessage(Handler.java:99)
    at android.os.Looper.loop(Looper.java:155)
    at android.app.ActivityThread.main(ActivityThread.java:5520)
    at java.lang.reflect.Method.invokeNative(Native Method)
    at java.lang.reflect.Method.invoke(Method.java:511)
    at com.android.internal.os.ZygoteInit$MethodAndArgsCaller.run(ZygoteInit.java:1029)
    at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:796)
    at dalvik.system.NativeStart.main(Native Method)
    Caused by: libcore.io.ErrnoException: open failed: ENOENT (No such file or directory)
    at libcore.io.Posix.open(Native Method)
    at libcore.io.BlockGuardOs.open(BlockGuardOs.java:110)
    at libcore.io.IoBridge.open(IoBridge.java:400)
    ... 16 more
    2013-08-01 13:59:30,411 - INFO [com.sophos.mobilecontrol.client.android.core.SmcEngine]: inserted command='Command [type='androidDeviceAdminActivate', transitionId='-1', commandId='0', delay='null', parameter=[]]' in queue.
    2013-08-01 13:59:30,469 - INFO [com.sophos.mobilecontrol.client.android.core.SmcEngine]: Acquiring wakeLock
    2013-08-01 13:59:30,738 - INFO [com.sophos.mobilecontrol.client.android.core.SmcService]: onStart() called
    2013-08-01 13:59:30,759 - INFO [com.sophos.mobilecontrol.client.android.core.SmcService]: not registered with C2DM Service, trying to register...
    2013-08-01 13:59:30,760 - INFO [com.sophos.mobilecontrol.client.android.core.SmcService]: No C2DM serverID set yet
    2013-08-01 13:59:30,769 - INFO [com.sophos.mobilecontrol.client.android.core.SmcEngine]: inserted command='Command [type='androidDeviceAdminActivate', transitionId='-1', commandId='1', delay='null', parameter=[]]' in queue.
    2013-08-01 13:59:33,257 - INFO [com.sophos.mobilecontrol.client.android.module.traffic.TrafficCounter]: starting traffic counter...
    2013-08-01 13:59:33,289 - INFO [com.sophos.mobilecontrol.client.android.module.traffic.TrafficCounter]: next day change alarm is scheduled for Fri Aug 02 12:00:00 CEST 2013
    2013-08-01 13:59:33,294 - INFO [com.sophos.mobilecontrol.client.android.module.traffic.TrafficCounter]: traffic counter started.
    2013-08-01 13:59:38,696 - INFO [com.sophos.mobilecontrol.client.android.core.f]: Triggering Intent for action with text: Activate device admin
    2013-08-01 13:59:38,784 - INFO [com.sophos.mobilecontrol.client.android.module.deviceadmin.access.DeviceAdminActivity]: Activity created
    2013-08-01 13:59:41,408 - INFO [com.sophos.mobilecontrol.client.android.core.SmcService]: onStart() called
    2013-08-01 13:59:41,410 - INFO [com.sophos.mobilecontrol.client.android.core.SmcService]: not registered with C2DM Service, trying to register...
    2013-08-01 13:59:41,410 - INFO [com.sophos.mobilecontrol.client.android.core.SmcService]: No C2DM serverID set yet
    2013-08-01 13:59:41,439 - INFO [com.sophos.mobilecontrol.client.android.core.SmcEngine]: inserted command='Command [type='UpdateDeviceDataFiles', transitionId='-1', commandId='2', delay='null', parameter=[]]' in queue.
    2013-08-01 13:59:41,454 - INFO [com.sophos.mobilecontrol.client.android.core.SmcEngine]: Command executed: androidDeviceAdminActivate id: 0 Result: 0
    2013-08-01 13:59:41,599 - INFO 

    ...

    :42275
Reply
  • 0

    Hi,

    any idea what is wrong?

    here is my SMC client log:

    2013-08-01 13:59:30,098 - INFO [com.sophos.mobilecontrol.client.android.a.a]: setting property: module.sync.deviceId='7'
    2013-08-01 13:59:30,098 - INFO [com.sophos.mobilecontrol.client.android.a.a]: setting property: module.sync.url='sophos-mdm.xxxxxxxx.xy:443/servlets/OmaDsServlet'
    2013-08-01 13:59:30,099 - INFO [com.sophos.mobilecontrol.client.android.a.a]: setting property: module.sync.ssl='1'
    2013-08-01 13:59:30,199 - INFO [com.sophos.mobilecontrol.client.android.core.SmcService]: onCreate() called
    2013-08-01 13:59:30,340 - INFO [com.sophos.mobilecontrol.client.android.module.plugin.d]: creating message database...
    2013-08-01 13:59:30,391 - ERROR [com.sophos.mobilecontrol.client.android.core.SmcEngine]: could not load command queue
    java.io.FileNotFoundException: /data/data/com.sophos.mobilecontrol.client.android/files/commandQueue: open failed: ENOENT (No such file or directory)
    at libcore.io.IoBridge.open(IoBridge.java:416)
    at java.io.FileInputStream.<init>(FileInputStream.java:78)
    at com.sophos.mobilecontrol.client.android.core.SmcEngine.h(Unknown Source)
    at com.sophos.mobilecontrol.client.android.core.SmcEngine.<init>(Unknown Source)
    at com.sophos.mobilecontrol.client.android.core.SmcService.a(Unknown Source)
    at com.sophos.mobilecontrol.client.android.core.SmcService.onCreate(Unknown Source)
    at android.app.ActivityThread.handleCreateService(ActivityThread.java:2741)
    at android.app.ActivityThread.access$1600(ActivityThread.java:151)
    at android.app.ActivityThread$H.handleMessage(ActivityThread.java:1427)
    at android.os.Handler.dispatchMessage(Handler.java:99)
    at android.os.Looper.loop(Looper.java:155)
    at android.app.ActivityThread.main(ActivityThread.java:5520)
    at java.lang.reflect.Method.invokeNative(Native Method)
    at java.lang.reflect.Method.invoke(Method.java:511)
    at com.android.internal.os.ZygoteInit$MethodAndArgsCaller.run(ZygoteInit.java:1029)
    at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:796)
    at dalvik.system.NativeStart.main(Native Method)
    Caused by: libcore.io.ErrnoException: open failed: ENOENT (No such file or directory)
    at libcore.io.Posix.open(Native Method)
    at libcore.io.BlockGuardOs.open(BlockGuardOs.java:110)
    at libcore.io.IoBridge.open(IoBridge.java:400)
    ... 16 more
    2013-08-01 13:59:30,411 - INFO [com.sophos.mobilecontrol.client.android.core.SmcEngine]: inserted command='Command [type='androidDeviceAdminActivate', transitionId='-1', commandId='0', delay='null', parameter=[]]' in queue.
    2013-08-01 13:59:30,469 - INFO [com.sophos.mobilecontrol.client.android.core.SmcEngine]: Acquiring wakeLock
    2013-08-01 13:59:30,738 - INFO [com.sophos.mobilecontrol.client.android.core.SmcService]: onStart() called
    2013-08-01 13:59:30,759 - INFO [com.sophos.mobilecontrol.client.android.core.SmcService]: not registered with C2DM Service, trying to register...
    2013-08-01 13:59:30,760 - INFO [com.sophos.mobilecontrol.client.android.core.SmcService]: No C2DM serverID set yet
    2013-08-01 13:59:30,769 - INFO [com.sophos.mobilecontrol.client.android.core.SmcEngine]: inserted command='Command [type='androidDeviceAdminActivate', transitionId='-1', commandId='1', delay='null', parameter=[]]' in queue.
    2013-08-01 13:59:33,257 - INFO [com.sophos.mobilecontrol.client.android.module.traffic.TrafficCounter]: starting traffic counter...
    2013-08-01 13:59:33,289 - INFO [com.sophos.mobilecontrol.client.android.module.traffic.TrafficCounter]: next day change alarm is scheduled for Fri Aug 02 12:00:00 CEST 2013
    2013-08-01 13:59:33,294 - INFO [com.sophos.mobilecontrol.client.android.module.traffic.TrafficCounter]: traffic counter started.
    2013-08-01 13:59:38,696 - INFO [com.sophos.mobilecontrol.client.android.core.f]: Triggering Intent for action with text: Activate device admin
    2013-08-01 13:59:38,784 - INFO [com.sophos.mobilecontrol.client.android.module.deviceadmin.access.DeviceAdminActivity]: Activity created
    2013-08-01 13:59:41,408 - INFO [com.sophos.mobilecontrol.client.android.core.SmcService]: onStart() called
    2013-08-01 13:59:41,410 - INFO [com.sophos.mobilecontrol.client.android.core.SmcService]: not registered with C2DM Service, trying to register...
    2013-08-01 13:59:41,410 - INFO [com.sophos.mobilecontrol.client.android.core.SmcService]: No C2DM serverID set yet
    2013-08-01 13:59:41,439 - INFO [com.sophos.mobilecontrol.client.android.core.SmcEngine]: inserted command='Command [type='UpdateDeviceDataFiles', transitionId='-1', commandId='2', delay='null', parameter=[]]' in queue.
    2013-08-01 13:59:41,454 - INFO [com.sophos.mobilecontrol.client.android.core.SmcEngine]: Command executed: androidDeviceAdminActivate id: 0 Result: 0
    2013-08-01 13:59:41,599 - INFO 

    ...

    :42275
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