App control is blocking Whatsapp

Question

I have applied a policy with app control (whatsapp denied). Later, I changed the policy to approve WhatsApp, but Sophos mobile control continues blocking the application. In short, once the app control policy is applied, there is no way to deactivate it. It only happens to me with certain applications. Thank you.

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Gladys · Accepted Answer

Hi Maialen Rodriguez , 
 There&rsquo;s an ongoing issue wherein once a policy has been assigned and an app listed via "App Control" has been blocked, new policies can't revert or delete that app restriction. Our development team is currently investigating this. We'll post another update on this thread once available. 
 Thank you. UPDATE: 
 The issue should be fixed in the new version. Kindly perform the following steps once the new version is installed: 
 1. Update the Sophos Mobile Control app on the mobile devices (this is done automatically but requires some days. Users can also manually open the Google Play Store and update the app there) 2. Assign a policy that has the app list configured to block the apps. 3. Perform a synchronization with the Sophos Mobile Control app. 4. Change the policy again to a policy with the app not being blocked. 5. Synchronize the Sophos Mobile Control app again. 
 Feel free to let me know if you have further questions.

App control is blocking Whatsapp

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