I have a problem regarding our device we forgot a PIN and the device did not sync. for a month. We tried to reset the pin via central account but not enable to reach on the device. The factory reset option is protected by default.
What are other options to reset our device?
We appreciate your help.
Hello Teo,Thank you for reaching the community. Sophos Mobile has no PIN, are you referring to the App protection password? if so? have you tried the below steps on your central? Device > (Choose your device) > Actions > Reset App Protection Password
The device did not sync on the Central account a month ago. already did on the above-mentioned steps.
Is it possible to enter the Android factory reset menu by using the hardware buttons on the device?
When using an older test device, the AE Device Policy I have assigned is specified to prevent factory reset, but using the hardware buttons and selecting factory data reset from the android boot loader menu still works.